Banks do not like to give out information if security is breached. It gives them bad publicity, they will not even call the police in.
My daughter had a cheque book stolen from her post box in a a block of flats she lived in. The person drew money from her account emptying it this was in a bank and he and his partner where filmed. They were never challenged to show any identity when they put the cheques over the counter.
The Police told us they could not act unless the Bank complained to them, but banks do not complain.
My daughter asked the bank for some credit until it was sorted out as she did not have a penny left.
The bank refused as she had a bad credit rating, this was because her account was empty!!!!!!
It took 6 weeks to sort out and the Bank refused to let her have any more details. They made her an extra payment of £150.00 for her trouble after the six week period... However, we had to lend her money over this period of time so she could pay bills and buy food.
She did change her Bank as she was so disgusted at the treatment she received, all because Banks hate publicity.