Our recent experience

[Highlander]

I have re-read my last post and apologise for the glaring errors and would confirm that Brenda cannot in fact fly.  

[Toky]

LOL. At least you've not lost your sence of humour. x

[Jacqui Harvey]

Disgraceful, mess and T.C's behaviour was shocking, but for T.C. totally expected.  I think you need to make an official complaint to T.C. 
If I were you I would write to the Judge in the Sunday mail as you need an apology and compensation. We have used the Judge before and he is excellent and the publicity that T.C. get would be really good to read.
Brenda's condition could  have been made more serious by this inept treatment. 
I hope Brenda will made a full recovery and Phil and I send her all our good wishes.

[Highlander]

Jacqui - rest assured that there will be strong letters being sent to International Assistance, Thomas Cook Airlines and Saga.

On that matter, can someone tell me if Thomas Cook and Thomas Cook Airlines are separate companies or subsidiaries.

As an aside there were HUGE queues at the adjacent Monarch Check-In desks none of which were manned.
 

[Jacqui Harvey]

We had big problems with T.C.  three years ago and even complained to the Trading Standards. Thomas Cook were at that time the same place to complain as T.C.Airlnes and their Head Office is in Manchester. We had a call from them there after Trading Standards had spoken to them

[Highlander]

The problem of course will be getting those involved to accept blame/liability.

Thomas Cook Airlines:
Requesting Special Assistance On-line appears to be impossible outwith the EU.
Why do they have no representatives at Dalaman Airport to deal with flight only customers. After all we may have paid more for flights than others who paid for a one week package.

International Rescue Assistance:
Why did they not phone numbers we provided at Esnaf rather than send an email - we may not have had internet access and therefore would have been unaware of their "threat" of not accepting liability.
Who are their medical people on whose recommendations they acted and where did they get Brenda's medical records from.

Saga:
Why do they not state that they use an external company to repatriate their customers when required.
Is their 0800 number helpline free from outwith the UK.

[Dutchie]

Sounds like a proper nightmare!

Did she not have any crutches or a walking frame?

[Highlander]

Brenda was provided with crutches by Esnaf at discharge.

[Dutchie]

That's good. At least she's able to move around a bit then.
How long do they think the healing will take?

[Highlander]

Consultant at local hospital suggested that Brenda "leave it" of 4 or 5 weeks, resting as much as possible.