Blueclad, it seems you are mad because you use this shop and it started from scratch, but I would make two points. Firstly, best to decide whether to be mad when you know the facts. Secondly, because someone starts a business from scratch is no reason to believe that they are angels, above reproach and should never receive any criticism.
It was a number of years ago. However, it still gives me a bad feeling when I think back at what happened to me. Briefly, we bought stuff in the shop and the guy told us he would deliver anything. We rang and ordered some items including BBQ Bricks and kindling. When the items were delivered the driver gave us two steaks for the BBQ.. I said we had not ordered them, he said there must have been a mistake, we did order them. We knew we had not, as we had BBQ meat already. However, we decided to pay for the steak and put it down to a simple error. We put it on the BBQ. It was the worst steak we every had, hard as rocks.
The next week we gave them another try for a delivery. My husband was in the shower when the same guy arrived. He asked for more money than was on the list. I had the right money ready as we had added up the costs. I insisted that he was overcharging. I was standing on my veranda and walked into the house to get the list he followed me in and started to shout at me and stood very close asking for the money. I still insisted he was charging 20 lira to much. He said "O.K. Just give me an extra 10 T.L. He really frightened me. I gave him the extra money and he left.
My husband was furious and we decided not to use the place again.
So, sorry if you are mad Blueclad, but if someone had been aggressive to your wife and used a threatening attitude in your own home, would you ever go back, no matter how long ago it was? They built their business from scratch, you say, I did the same thing I worked long hard hours and built a successful. This is how businesses work.
Perhaps these were isolated incidents and yes they were a number of years ago, but I don't care. We have found lots of other shops that we want to use since then.