Not the same scenario but a friend missed her connection on Monday because Air Asia were so late leaving Langkawi. So she was stuck in Kuala Lumpur.
Their staff didn't give a damn but her connecting company Turkish Airlines were so lovely it made her cry.
Rather than new tickets they just charged her to change them and she flew last night.
She asked me to let Hoppa know she wouldn't be arriving yesterday morning.
I contacted them and they're changing it over to today, no rebooking.
Good to see some companies still value customer satisfaction.
John tweeted Air Asia and explained she has had to pay for change of ticket and hotel for 24 hours, they replied and simply said it was unavoidable and nothing they can offer.
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