Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: Scunner on August 25, 2013, 20:49:13 PM
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I had fraudulent use of my credit card last week - the first I knew was when my bank called me to say they had detected irregular activity on the card and asked me about a number of transactions which were certainly not down to me. The bank were good about it and to be honest other than shredding my card and awaiting a new one, I didn't give it too much further thought.
Today on Facebook there are many people who have reported similar fraudulent activity on their cards - and suggesting that it can be traced to them making a recent booking with A2B or Resorthoppa (who are both owned by the same company). Well, guess who the last known transaction on my card - yes, Resorthoppa!!!
From what I can understand the company are doing an investigation, but to me it does appear to be pretty likely that the cause is there somewhere so please, anyone who has recently booked transfers with either brand, please check your statements ASAP.
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It never occurred to me Keith that the fraud on my card was linked to when I used my card in Turkey until I answered some questions today... I booked my A2B on line from Uk, whilst in Turkey I used my card (same one) to purchase something online, I never ever do that but it was for a sale and I would have missed out had I waited until I was home, I used my neighbour's wifi on my own netbook (no public wifi connection) then whilst still in Turkey the bank phoned me and left a message on my answer machine re the fraudulent transacation... quite scary as loads of people have said it has happened to them, this is the first time it has ever happened to me....
Like Diane from A2b said they don't handle the payment side so it could be anywhere in the company that someone is being dishonest, not the office in Fetiyhe :(
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Yes I am sure it has nothing to do with the Fethiye office Karen - it's a real shame for Diane as she works so hard and is so helpful. I am in the UK and booked online from here so it isn't just people booking in Turkey.
It never occurred to me either that it might be the transfer booking, I just assumed it was one of those things, and that it was just finally my turn - I've never had this happen before. I assume this will not be good for A2B and Resorthoppa which is a real shame.
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I nearly booked the other week with Resort Hoppa/A2B. The only reason I didn't was because I couldn't find a contact telephone number anywhere on the web. They also don't have a chat facility and I wanted confirmation before booking that we could be dropped off near the tax office.
Instead I booked with transfers4cheap/Holiday Hoppa, who have a London telephone number and a chat facility which you can use whilst making your booking. They are a little bit dearer but at £27 return for both of us, I think pretty good value.
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I rang First Direct tonight and they said that Golf bookers computer will most probably have been compromised in some way and become insecure rather than a personnel issue.
They said they will put a note on the file, but that their main interest is recovering the money from O2 and then it's down to O2 to sort out their end, so the bank won't be dealing with Golfbookers.
I had convinced myself it must be the amazingly cheap little authentic Chinese restaurant I went to while in the UK as all my other transactions were at big supermarkets and stores.
I'm so glad it wasn't them as definitely want to go back there!
A2B are a great company, so would recommend people still book, but pay cash on arrival.
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I had the same , booked a transfer through A2B and the next my bank contacted me to say they suspected my card was being used fraudulently. The last payment before this was to Golfbookers.
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Hi
I also was hit by fraudsters after using A2B recently. I booked transfers with them aon 3.8.13 and and 3 days later went on to my internet bank account to discover that my debit card had been used on seven (!) separate occasions to top up pay as you go mobile phones: 3 for 02 mobile, 2 for something called EE Mobile and then finally 2 for Vodafone - total of £100 went from my bank account all on the same day. I reported it to the bank etc and they reimbursed the money to my account, but the rub here is that they say I have 14 days to return the paperwork (giving details of the transctions to them) which I did not receive until 12 days after I had reported it to them! It was returned in a SAE 2nd class!
It is such a shame, as I have used A2B several times now and recommended them to friends too. Now I am not sure if I can use them again.
Debit card was cancelled. Thankfully nothing more has been taken....but only time will tell.
The bank said that nearly 90% of the fraud reports are to do with mobile phone top ups! Makes you think doesn't it?
Edina
:o
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Hi again
I forgot to mention that my transaction also took place in UK, not Turkey.
Edina :(
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I had convinced myself it must be the amazingly cheap little authentic Chinese restaurant I went to while in the UK as all my other transactions were at big supermarkets and stores.
I'm so glad it wasn't them as definitely want to go back there!
A2B are a great company, so would recommend people still book, but pay cash on arrival.
Ah, unfortunately the larger stores and supermarkets are not immune to dishonest personnel. My husband was the victim of credit card fraud. It happened twice and on both occasions he had been served by the same young lady in Sainsburys at the cigarette kiosk. The fraud was traced back to her eventually and apparently she was responsible for a very large number of frauds at that store.
Late night at petrol stations, when they ask you to 'pay in advance' before switching on the pumps. Do you hand your card over? What do they do with it whilst you can't see and are filling up your car?
Such a shame for the companies tarnished with this though.
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Should mention too with mine it's been a bit different as my bookings with a2b were in April and nothing taken til August, where a lot of people's has been instant.
I also have 14 days to get the paperwork back to First Direct. They sent their letter by secure message from their website.
I've waned them the post from here may be slow.....
Fingers crossed.
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it sounds like they have acquired the equipment or person involved for doing this fairly recently
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It happened to me earlier this month, detected by early by my bank thankfully by detection of "irregular use", that also appeared to have happened at Sainsbury's at one of those petrol pumps you can pay by card at the pump. :(
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I booked with RH for Portugal on 16/08. Everything seems ok up to press. Just checked our account and no nasties. Maybe it's someone at the Turkish end? Has anyone booking in another country had problems?
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Thank you for this information...CBF is fantastic for keeping us informed!
We are still in Turkey, but checked our bank account today. We had booked with A2B X2 on both my husband's and my debit card. A total of £150.00 had been taken out of our account at various points throughout this month. This happened to us a few years ago and we thought it was when we used our cards at the airport, but at this time we had also paid online for a transfer company, which was A2B.
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We had 4 withdrawals made on our account topping up mobile phones!!!!! I rarely use my card on line and the last time was when I booked A2B. Fortunately Mrs B does Internet banking and reported it straight away.....money refunded and card destroyed.
8)
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THANK YOU so much for this information. As we use Resorthoppa (booked in June) I checked my bank account and I've had 6 transactions through my account on 23 August all to mobile phone companies. The bank are refunding the money and the card is now cancelled but had I not been forwarned who knows how much could have been taken! Thanks again!!
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I have to say that this as happened to me this is the first time ever and I had 4 transaction of mobile phone top up for two different companies I have been into the bank as fortunately I am in the UK at the mo my card was cancelled and the bank have reimbursed me it as also been reported to the police and is being looked into now.
I will let you know if I have any further information.
I can't say at the moment in time if this is connected to A2B or Resorthoppa.
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Oh dear, we booked with Resorthoppa on the 7th August. Just checked my account and all is as it should be. It's to soon to say that someone won't compromise it, so I think I'll empty it to be on the safe side, as we will be in Turkey from Thursday. Thanks for the warnings everyone.
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We booked one ticket in June and the other prior to departure in July, but the money was not taken out on my card until I started my holiday on the 1st August. Having internet access has been very useful.
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A similar thing happened to me a couple of days ago. Fortunately the bank was quick to notice that a purchase had been declined and contacted me straight away. I too booked a transfer with A2B a month ago.
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I also booked a one way A2B transfer online in July, in Turkey then, and still am.
Yet, over the last 2 weeks, I have been unable to access my uk account online,
usuing a card reader, and today, just had my return flight payment to the uk declined.
Sounds like my uk bank are aware of something, and at the moment, have to also
put it down to the A2B transaction.
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Three accounts in our family have been compromised the only link between them is A2b transfers.
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Me too. Booked A2B on line. Only time I used that card for months. Few days later my bank picked up on strange activity on my card and declined payment then contacted me by phone. Now have new card.
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Another to add to the list, my son used A2B when he came with his partner for a holiday a couple of weeks before he emigrated to Australia in July. I read this thread yesterday so contacted him this morning and sure enough when he checked he had been compromised, small amounts to O2 and EE mobile all on the same day August 18th, only about £60 which his bank will reinstate but its the inconvenience of waiting for a new card now he lives in Australia. He is not a happy bunny, of course its my fault because I recommended them.!!!
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O2 and EE - same for us >:(
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Do people ever find out the culprits when this happens? I had a similar thing a year or so ago, not with RH or A2B, was used for a top-up phone transaction so didn't find out who it was.
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I wonder, with all these people getting stung on their Dalaman transfers, are there Spain forums discussing their Malaga transfer card fraud etc?
Surely it can't be a Worldwide company and just Turkey transfer bookings affected.
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I have a friend who runs an ex pat mag in Marbella, I will ask him to see what he can find out.
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Thanks Linda, I've certainly not heard of anyone non-Turkey related talking about it.
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As I said - booked from Faron16th August and all seems ok at the moment. Will report if I get stung or hear anything else.
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Add my name to the list .......
Used A2B in May.
Bank contacted me in July about suspiscious activity on my card (multiple charges to 02 on same day).
Card cancelled, refund made and new card issued.
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We used A2B in May. Have had no problems so far but, thanks to this topic, I am now checking online regularly just in case something irregular appears. Will post on here if it does.
Rather worrying though that so many people seem to have been affected.
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Hi. On 31 July, received a call from Barclaycard Security whilst in the UK. our card had been used fraudulently for a purchase at O2 Leeds for £580. The only thing we could establish was it was either a call or Internet transaction (not an actual card). We also use A2b, the last time 3 May, probably for the last time ! Thanks Scunner for highlighting this!
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There is now a post on TA Olu Deniz forum from resorthoppa asking people to send your booking reference and provide a brief description of the issues experienced either by pm on TA or to socialmedia@resorthoppa.com .
I urge every victim to do this so they understand the extent of the problem. Maybe we will get an answer.
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Details from Facebook
Mollie T
Aldershot, United...
posts: 3
Save this Post
22. Re: Warning if you have booked with AB2 or Resorthoppa
today, 16:28
Hi,
My names Mollie and I work within the Customer Services team at Resorthoppa.
We have read through your comments and would like to investigate any individual issues further. Our company has been carrying holidaymakers from the airport to resort and back for over seven years and we pride ourselves on an excellent experience for all customers and of course on great customer service as well. Last year we carried over 2m passengers across both our brands and we treat issues like this very seriously.
Our website carries 3D secure protection and is a safe, secure way of booking your airport to resort and resort to airport transfer.
We have not been made aware of this issue occurring for other customers so would like to be able to look into the issues you have
experienced and resolve them immediately. If you could please send us your booking reference and provide a brief description of the issues experienced to us either via PM or to socialmedia@resorthoppa.com we will ensure a member of our customer service team look into this ASAP.
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Missed a couple of days reading cbf as have been away. On return yesterday booked our return transfers with A2b for our forthcoming hols in Sept.
On reading these posts they have set alarm bells ringing!!!
Have no evidence to suggest that my card/details were used inappropriately by A-B however I did make payment to them (statement shows GOLF BOOKERS ltd) In March and my bank advised me of a fraudulent entry made on Jul to ASDA Direct!!
This resulted in having new cards issued.
Now having made the purchase yesterday I am unsure what action to take, if any??
Suggestions please.
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Sorry, post move. Managed to post in the wrong topic
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Me to, booked with A2B in June, fraudulent activity advised by the bank a week or so later with debits to O2 EE & Vodafone.
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Called in bank today and cancelled my card and a new one is on its way. Not taking any chances ;) ;)
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have just been reading posts regarding possible credit/debit card fraud and would add my own experience. mid August my bank contacted me and questioned me regarding several transactions that had occurred on 14 August relating to top ups for mobile phones: 02 and EE. I had not made these transactions and was shocked as very rarely use my debit card. My bank have reimbursed me but have not given me any indication as to why they suspected the transactions were fraudulent, I do intend asking them for more information. I did use my debit card in March of this year to book A2B for a holiday in September - coincidence? I may mention to my bank the comments on this forum relating to fraud of a very similar nature. Has anyone had confirmation from their bank that their is a definite connection with A2B or resorthoppa.
thanks
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I haven't to be honest. In fact, had I not read on Facebook about people linking it to A2B/Resorthoppa I doubt I'd ever had made the link myself. My bank certainly didn't mention them.
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Well I'm surprised at some if the gaps between booking and attempted transactions. I only booked with Resorthoppa for Portugal on 15th August so I guess this could still happen to me.
I might call Tesco tomorrow to cancel my card just in case.
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When I phoned my bank and said there could be a link with golfbookers she said they would put a note on my file, but their concern is only getting the money refunded from O2.
It's then down to O2 to recover the money so I doubt any of us will ever get confirmation from our banks that it was related.
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Banks do not like to give out information if security is breached. It gives them bad publicity, they will not even call the police in.
My daughter had a cheque book stolen from her post box in a a block of flats she lived in. The person drew money from her account emptying it this was in a bank and he and his partner where filmed. They were never challenged to show any identity when they put the cheques over the counter.
The Police told us they could not act unless the Bank complained to them, but banks do not complain.
My daughter asked the bank for some credit until it was sorted out as she did not have a penny left.
The bank refused as she had a bad credit rating, this was because her account was empty!!!!!!
It took 6 weeks to sort out and the Bank refused to let her have any more details. They made her an extra payment of £150.00 for her trouble after the six week period... However, we had to lend her money over this period of time so she could pay bills and buy food.
She did change her Bank as she was so disgusted at the treatment she received, all because Banks hate publicity.
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My bank didn't actually mention the Resorthoppa transaction, just some that appeared since. They told me they would send me a new card and to destroy the current one. In fact, I had no chance to check the account - after the call I couldn't remember the name of the hotel/holiday company so I went online to see and the entire credit card account had been removed without trace from "My Accounts".
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Well I've done a thorough search on line and cannot find any other such problems with any other destinations. It seems to be restricted to Turkey as far as I can tell.
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Like kayakebab my bank werent interested - just said it is down to O2 to re-imburse them and investigate. There is one person on Olu Deniz TA who booked Resorthoppa for Eygpt and has had fraudulent transactions on their account but it doesnt seem to be on the same scale as Dalaman customers.
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It's quite a privileged position the banks have - they are entirely responsible for the security of card systems and transactions but breaches of them don't cost them a penny. Nice work if you can get it.
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Umm and my bank didnt see 6 top ups to mobile phones in one day as irregular activity - despite the fact I never top up mobiles and this seems to be a favourite fraud. Slow off the mark Lloyds, but then if they look to the mobile phone companies for re-imbursement what do they care!
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Exactly! And then I'll turn up in Fethiye (as I do and have done several times a year for over a decade) and my card will be declined because of "irregular activity"!!!
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I had my account hacked a month ago, there was 4 transactions in one day, one in USA, one in Hong Kong, and two for O2 top up (I have Vodafone contract), i have never used A2B or any linked company, as far as I know.
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Exactly! And then I'll turn up in Fethiye (as I do and have done several times a year for over a decade) and my card will be declined because of "irregular activity"!!!
haha - very true !
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I tend to be way more cash centric nowadays. Obviously this has its own risks too.
But apart from the necessary submission of your card at Reception in a hotel, I never use any cards whilst abroad. Which is ridiculous really. I have this fear, as Scunner touched on though, of finding myself abroad and my cards being declined and no access to monies *shudder*
It isn't because I'm a Luddite (well not much of one anyway :D )
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But if your cards are declined it is usually sorted if you phone them up. Always works for us. Credit cards have 24 hour numbers to call
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Add my name to the list .......
Used A2B in May.
Bank contacted me in July about suspiscious activity on my card (multiple charges to 02 on same day).
Card cancelled, refund made and new card issued.
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Hi everyone this just happened to me.
I booked transfers with resort hopper on the net filled in the form it looked fine everything was correct, paid the money.
when i came to print my voucher off it was wrong opposite to what i had put in.
the only way to amend is to cancel and re-book. so i rang the contact number and spoke to them, i was told to cancel the order and put it in again.
i asked if i would be charged for cancellation, she said £3.00. so i cancelled and decided it was a bit dodgy so booked with a company .
4 days later no refund so i rang them! and was told you get charged 100percent for cancelling!! different to what i was told. so money was lost,
i have now booked with a company where you pay on the day!!!
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Hi everyone this just happened to me.
I booked transfers with resort hopper on the net filled in the form it looked fine everything was correct, paid the money.
when i came to print my voucher off it was wrong opposite to what i had put in.
the only way to amend is to cancel and re-book. so i rang the contact number and spoke to them, i was told to cancel the order and put it in again.
i asked if i would be charged for cancellation, she said £3.00. so i cancelled and decided it was a bit dodgy so booked with a company .
4 days later no refund so i rang them! and was told you get charged 100percent for cancelling!! different to what i was told. so money was lost,
i have now booked with a company where you pay on the day!!!
How annoying, gangan! But your experience does sound a little different to the others quoted on here. Is this a different kind of fraud perhaps? ???
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My friend rang me yesterday to tell me that her credit card had just been used to book a hotel in Luxor for £1000. She was presuming this was as a result of her using the card when we were in Luxor in April. My immediate thoughts were, well, if someone cloned her card in April they have taken a long time to use it. Our conversation then turned to the A2B issues that I have been reading about on here, and lo and behold, she used her card last week to book a transfer with A2B for when she goes to Barcelone next month!!!
Seems its a pretty prolific problem with A2B at the moment, they need to get it sorted, and quick !
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yes lloyds tsb didnt contact us,about 3 o2 top ups,and 2 t.mobile.it was only when i checked my statement after reading about a2b,as we are on contract to 3.having rang lloyds tsb fraud team,i told them that there seemed to be a link to that booking, and maybe there site wasnt secure enough.was just told £75 was just a minimal amount,and wasnt worth time and money realy.but add up just on forum,and it all adds up
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Yes I'm sure there is a tiny percentage of victims posting about it, the total amount must be huge.
It's also disappointing to hear your bank were so laid back about what happens to your money that you entrusted to them to look after, rather than stick it under the bed. I must say it is always something that worried me - I was very lucky it had never happened to me up till this. My bank (First Direct) brought it to my attention almost immediately it happened, I had no idea, then shut down my card account, issued a new card and removed the fraudulent transactions, all within 24 hours. It really was absolutely painless for me.
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Natwest were the same with me, they blocked the transactions, phoned me to let me know, and cancelled my card and issued a new one which arrived within 48hrs. I was very impressed.
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Hi.
Could any one tell me what other company I could use. I need to book for my daughter .
Thanks Sue.
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Call me a fool but I think you'll be fine with A2B/Resorthoppa now.
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Ok
Thanks I will give it a go.
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Hi,
As I wanted to book about 10 transfers with A2B, I decided to ring their head office earlier today to see if there was an alternative method of payment. At first they didn't seem to want to admit to being aware of the problem but eventually admitted that they were aware & were currently "looking into" it.
They could offer no alternative to booking online with debit/credit card so I decided to give them a miss.
By the way - I also experienced fraudulent use of my card about a month ago. After 2 payments had gone through, (both mobile phone top ups) Natwest blocked a 3rd larger transaction, put a block on my card, then sent me a replacement. I had no idea how my card security had been compromised until I read on here about the A2b connection and remembered that I'd booked with them earlier this summer.
Tracey
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Tracey, I know one or two think they are poor at answering email but you could try Fethiye Lovers if you are stuck - I can't recommend any other transfer companies as only ever used Arthur and hasn't let us down in several years -
info@fethiyelovers.com
They also have a FB page you could message on.
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Email any of the companies to book and pay COA. We do it all the time. Have never once paid for our transfers before arrival.
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Have you all sent your booking details and details of fraudulent transactions to socialmedia@resorthoppa.com ?
They will realise the extent of the problem with 30 odd emails landing in their inboxes.
First Direct didnt notify me, I only noticed 2 transactions to o2 when I logged on to Internet banking to transfer some money, but was all very smooth from the moment I rang them about it.
Te banks aren't bothered as they get their money back from O2 and co.
It's O2 and co who need to be worried.
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Thanks for your suggestions. I've already arranged a transfer though.
I wanted to book with A2b as there are 5 of us all coming & going at different times etc and a "normal" transfer works out expensive for 1 person.
I've used A2b in the past & I've no complaints about their service in resort - just a shame about this security thing.
Kind regards,
Tracey
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Have you all sent your booking details and details of fraudulent transactions to socialmedia@resorthopper.com ?
They will realise the extent of the problem with 30 odd emails landing in their inboxes.
It's resorthoppa.com
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Have you all sent your booking details and details of fraudulent transactions to socialmedia@resorthoppa.com ?
They will realise the extent of the problem with 30 odd emails landing in their inboxes.
It's resorthoppa.com
You're absolutely right, thanks for correcting, for some reason it won't let me go back and modify the original.
Apologies for any confusion
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Have you all sent your booking details and details of fraudulent transactions to socialmedia@resorthoppa.com ?
They will realise the extent of the problem with 30 odd emails landing in their inboxes.
It's resorthoppa.com
You're absolutely right, thanks for correcting, for some reason it won't let me go back and modify the original.
Apologies for any confusion
Done it for you :)
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thanks Stoop! :)
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Hi All,
Sorry if I've missed it but does anyone know the phone no. of the Fethiye Office (or maybe Diane's)?
Also, does anyone have the address or know where it is?
Thanks,
Tracey
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Diane is on facebook under 'TC Diane Edwards'. Sorry I don't have her number but I know she comes on here from time to time.
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Hi Our office is behind the government hospital in Calis down the road between alo24 and Bim. our office number is 0252 6137100 :)
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There you go! Magic :)
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Quote:
''Hi Our office is behind the government hospital in Calis down the road between alo24 and Bim. our office number is 0252 6137100''
i have just phoned this number and the guy said that his partner was A2B. Has anyone got the number for Resort Hoppa?
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They are 1 & the same company, Sarpendon Tours are their Turkish handling agent.
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Yes A2B took over Resort Hoppa July of last year. We are the local handling agent here. My email is diane@sarpedontours.com if you need any help :)
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My brother in in Portugal and booked his transfers with Resorthoppa about two weeks ago. He has just messaged me to say his debit card has been compromised. His bank rang to say there are three transactions that they were worried about. It's been used to attempt to buy two Virgin games and a phone top up!
Now then - I just checked my account again and all seems fine. Without going through the whole thread again would it be possible for those affected to say whether they were in Turkey when they got the call from their bank or in the UK? Our kid thinks they might wait until you go to the country you have booked for befeore they attempt to take the money. Would make sense I guess as it might not flag up so quickly if you have already used your card over there.
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My bank never forwarned me but I booked with Resorthoppa 31 May. The trip in Turkey was 3 - 24 July and the money taken 23 August. So no, I wasn't out of the UK
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Had £60 skimmed off my account this week. 5 off phone tops for O2 and EE pay as you go. Only time this card has ever been used online was to pay for a Resort hoppers transfer. Made the payment early July and transactions came through early September when I was back in the UK by 3 weeks. Seems too much of a coincidence!!
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Just checking. Seems live my bruv got stung too. I got him the transfer as well :( only £8 gone out as the others were pending. It's the hassle though. Now in Portugal with no debit card!
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fraudulent transactions occurred while I was in UK
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Tell me about it Stoop! having cancelled and having bank card re-issued (after a2b transfer)booked on new card day before this came to light (on Keiths post)with A2B!!!! NOW new card cancelled!!and have requested that no new card until return from hols.
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Have they not sorted this out yet and found out who is doing it ?
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Doesn't sound like it.
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My A2B transfer was booked in Turkey (late June) for someone flying from the uk. If I had recieved
any notification from my bank, it is still at my uk address and no call from them. It has
only been my e mailing them I found out about a small unknown transaction that the
bank blocked. The attempted fraudulant transaction took place after the return transfer
to the uk, sometime in early August.
For now, no access to pay for anything usuing my card till I return tothe uk in 5 weeks and order a new one.
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Call me picky, but after 5 pages of people being conned by this company, has anyone brought this to the attention of the police?
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My brother did in Portugal but he had no idea at the time how he was scammed. He thought at first it might have been a cash point.
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Mrs B's business partner has just been informed by her bank of irregular use of her card, she booked Resort Hopper for a transfer in Portugal in May.Her bank have informed her that they have a list of card names and numbers so maybe the police are on the case now.
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My brother had £11,000 worth of spends made fraudulently on his credit card. He managed, with little effort, to find the names and addresses used plus extra information, basically doing the police's work for them.
When he gave it to the police they rejected it, telling him to speak to his bank.
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Her bank have informed her that they have a list of card names and numbers so maybe the police are involved now .
What??!! The police are stealing peoples money as well,......... bummer !!
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We also have been hit by fraudsters, bank rang today. It's been used at Tesco but they wouldn't give anymore information out. Recently the card was also used to book Resort hoppa? :-\
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I was also informed by my bank of transactions on my card, the one I booked resort hopper with also my husband had £30 of o2 top up taken from his the same card he booked resort hopper with.
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My card the same Scunner and guess who last transaction..? A2B ........
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A2B and Resort Hoppa have requested that if people have encountered problems like this if you could email them at socialmedia@resorthoppa.com so they can investigate for you. They may need your ref number if you don't have you can email me first and I should be able to find you by name in our system. My mail is diane@sarpedontours.com
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John booked with Resort Hoppa on his card when we went back to the UK in July.
He's just checked his bank account and guess what....
Fraudulent transactions on 9th September.
3 to 02 and 2 to EE.
Total £60
That's both of us been done now. :(
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A2B and Resort Hoppa have requested that if people have encountered problems like this if you could email them at socialmedia@resorthoppa.com so they can investigate for you. They may need your ref number if you don't have you can email me first and I should be able to find you by name in our system. My mail is diane@sarpedontours.com
Hi Diane. I did this immediately the request appeared on TA . Am I likely to receive a response?
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Hi Hillside Yes you should receive a response if you don't please email me at diane@sarpedontours.com and I will follow it up for you
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Many thanks Diane.
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you may also contact them via their facebook pages
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I got a standard thanks for the info response from them.
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I couldnt find a phone number on the A2B site and didn't have my confirmation to hand. Seems crazy in these times that they cant be contacted other than by email. I had to email and wait a few days for them to reply. Just not acceptable.
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Hi Stein-North if you prefer they have a facebook page for both Resort Hoppa and A2B you may write there if you prefer? Let me know if I can do anything to help
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Got telephone call from my credit card company (Nationwide) 6.15 yesterday evening. They had 'issues' about my account they needed to speak to me about! :o
Apparently someone had tried to use my card to buy flights with Air Berlin to the tune of £520!
Fair play to Nationwide though, they flagged it up as suspicious straight away for some reason and rang me. Now, only a few weeks go I booked our Easyjet flights to Dalaman for next year, so it's obvious I use that card to pay for flights but they are not questioned. just these.
And yes I booked our transfers this year with A2B at the end April/beginning of May.
Can't be sure obviously that it's part of the same scam connected to A2B because they wouldn't tell me any other details but seems like a bit of a coincidence.
So, card cancelled and have to wait for another! >:(
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Just to let everyone know that I have had a fraudulent transaction take place on one of my credit cards that as far as I can see on previous statements has not been used to book with A2B...I phoned the bank last night and they said they are aware of getting a lot of reports from people who have not purchased with this company WWW.WATCHSHOP.COM so everyone check your statements when they arrive!!!
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Just to let everyone know that I have had a fraudulent transaction take place on one of my credit cards that as far as I can see on previous statements has not been used to book with A2B...I phoned the bank last night and they said they are aware of getting a lot of reports from people who have not purchased with this company WWW.WATCHSHOP.COM so everyone check your statements when they arrive!!!
Quite a kosher company by all accounts ;)
HMRC have seized a haul of fake watches from their Brigend warehouse !
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We've just been called by Halifax to tell us that we have some odd purchases on our c/c. We can't tell for sure that our booking with resorthoppa was the origin of these bogus transactions, but with all the hoo-haa on the forum, it is quite possible. How can one tell? The congestion charge in Birmingham stands out like a sore thumb. We live in Ramsgate and haven't been that far north in forty years. Halifax are looking into it.
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Hi just to say I too recently was affected from fraud from A2B. I did not realise it was them because it shows as mobile phone top-up's. The bank have refunded but it seems nothing is being done. Even the bank in the UK is not interested in following it through. Mine did not happen for 4 months after either. I have used them again since then as only made the link a couple of days ago when someone else affected described how the fraud showed on her statement i.e. top up to EE and O2 mobiles
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Hi, the same thing has happened to me after using A2B, a fraudster spending several hundred pounds online with Nike and iTunes. I need to get the replacement cards over from the UK and then change loads of online accounts, Amazon, Paypal, Skype, etc. etc. What a pain! I won't be using A2B again and I suggest a boycott until some positive action is taken and the culprit found. It's just not worth the risk!
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As reported earlier,an attempt was made to use our card after booking with ResortHoppa,luckily our bank stopped the transaction and froze the card.
We informed ResortHoppa .[Diane] of this, as requested,and asked that the relevant party be informed,some three weeks ago,it would have been nice to have received some acknowledgement from either ResortHoppa or Diane.
The complaints are still being made connecting ResortHoppa to the attempted frauds.Are they in the slightest bit interested in customer relations?
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Gosh I thought all this was sorted, maybe time to bring in the bigger media, this may kick these companies into action. If their pocket hurt then they will want to heal. ?
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Hi George Warner I of course passed on any information's regarding credit card fraud to the appropiate parties - I am sorry if they haven't turned back to you but I am just the local agent who has nothing what so ever to do with the payments. Your booking is made with them who in turn take payment then send the booking onto us. You may again contact them again yourself at socialmedia@resorthoppa.com for an update. If I could do more believe me I would but this situation is totally out of my hands. All I know they were looking into it and nothing untoward so far had been found sorry Diane
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It seems the wider media are hearing about this. Not sure I like their attitude on this though:
Matt Hall, managing director of Resorthoppa and A2B Transfers, said the company was investigating the clients' complaints.
He told Travolution: "We are looking into it to see if there's an issue, but we don't believe there is a specific problem with our website. It could just be a co-incidence.
http://www.travolution.co.uk/articles/2013/09/02/7074/resorthoppa-a2b-transfers-responds-to-claims-of-security-breach.html#disqus_thread
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Diane/dizzy. Many thanks for your reply.We are of course still using ResortHoppa for our transfer,and once this situation is resolved hopefully will continue to do so,there has never been any issue with the service provided.
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Like other people, I was not able to ascertain the source from which my card had been hacked until I read about other people's experiences following booking with A2B. I then decided to use a pre-loaded Mastercard for any online and foreign transactions. I just load the card and use that instead of my bank/credit card. Hard lines that we have to do things like this.
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GeorgeWarner wrote: Today at 09:20:58
As reported earlier,an attempt was made to use our card after bookinpg with ResortHopa
Again from GeorgeWarner - Today at 16:19:59
Diane/dizzy. Many thanks for your reply.We are of course still using ResortHoppa for our transfer
George, Why would you use this company again after what happened???????
TC??
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Because the transfer has been paid for.And for all of the times we have used them,at least eight, they have always been on time with competent and careful drivers
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My friend in IT industry says it is likely that A2B/Resort Hopper site has been hacked, probably without their knowledge. A pre-loaded card with just enough to pay would be the only way to protect yourself but they may still get your identity details. I personally wouldn't chance it unless I could pay cash as the website is clearly not safe and insecure!!
Sent from my HTC One X using Tapatalk
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Ahh I see George, understood. 8) 8)
TC
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I too will continue using them why should the drivers lose work and wages etc none of what has happened is their fault, maybe it is a coincidence who knows maybe the "hackers" are becoming cleverer, I have had another fraudulent transaction on another of my cards that has not been used with A2b with a watch company (think I posted on here about it)... My bank are investigating it, I received some forms in the post I had to fill in so am pleased my bank is being pro active about it, apparently I was not the only one to be "had" by this watch company so beware and check your statements thoroughly, better still don't wait for the statement if you do online banking check your account regularly so you can alert the bank to any unauthorised or dodgy transactions, I have learnt this lesson the hard way today...
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George thank you so much for your kind comments and having confidence in us! If I do hear anything about it of course I will let you know but they are more likely to contact people directly regarding it :)
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I need to book a transfer from Dalaman to Calis for September, should I use A2B, has the problem been resolved
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Haven't heard any more bad reports for a while but I'd rather use someone else if I'm honest. Why take the chance when there are plenty more transfer companies to choose from
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What chance are you taking?
If there is a problem with your card it's sorted by the bank, I wonder if Tescos would get a similar "kicking" if they ever had a problem (remembering there still has been no proof it was anything to do with A2B) of a similar nature?
Would you suddenly forsake your favourite & best value option for something more expensive & unknown just because someone else said so?
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We didn't actually get a conclusive end story from A2B/Resorthoppa but I tend to agree with that. It can happen anytime and anywhere. You guard your 3 digit code on the back of the card with your life - well, except when you stick it on the plate that brought your restaurant bill for the waiter to take to the till.
My bank (First Direct) saw my card activity as irregular straight away and were on to me to confirm. I had flights, hotels and something else on my card. They simply stopped the card and there was no pain for me, they just accepted without question that I didn't make those transactions. It was a little inconvenient not having the card for a few days while the new one was sent but I just used a different card :)
I would use them as much as I would have if this hadn't happened. In fact, I have recently booked 2 lots of return transfers for 2014.
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Could they not allow payment on arrival, although I guess they may be vulnerable for no shows if people changed their plans without informing them. Am sure I did pay on arrival a few years back with one of the shuttle companies, but darned if I can remember which one
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We don't use this company and it seems a lot of people had to cancel cards after fraud problems. However, the company we do use, do not ask for money up front. We pay them when we arrive.
Also we never let a waiter/waitress take our card, they bring the machine to the table. However, remember the Turkish Restaurant in Aberdeen having a problem with mobile machines and asking Phil to come up to the till with his card to pay.
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But Jacqui you do not pay the "cost effective" (imho) rate that A2B charge for their transfers, you pay for a private transfer which is significantly more expensive, your choice of course but just putting facts to your post.
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Could they not allow payment on arrival, although I guess they may be vulnerable for no shows if people changed their plans without informing them. Am sure I did pay on arrival a few years back with one of the shuttle companies, but darned if I can remember which one
Sarpedon Travel are the local agent/provider for A2B/Resporthoppa and they do accept cash on arrival (as far as I know). It's a little more than the A2B rate I think but an option. Best way to contact if anyone wants to do that is probably their Facebook group at
https://www.facebook.com/pages/SARPEDON-TRAVEL/242014291240
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But Jacqui you do not pay the "cost effective" (imho) rate that A2B charge for their transfers, you pay for a private transfer which is significantly more expensive, your choice of course but just putting facts to your post.
It's easy to see why both private and shuttle are popular - we've had countless private transfers over the years and of course it's nice to be private and get going straight away. It's just that even with 4 of us it's £23 more for us (over 80TL) and I'd rather spend that on arrival, at Frank Cannon's :D
It's also easy to forget that it isn't all about a Dalaman to Calis service - our next break (well earned I might add) is to Spain where once again I have booked Resorthoppa. Similar airport to resort distance, but for the family is £50.24, Private transfer is £137.58.
I wonder how many CBFers who insist they would never choose shuttle over private, would say the same if a Dalaman to Calis private transfer was £87 more...
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Same for us in the Algarve. Resort hoppa £40 - private - £95.
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Scunner, we have been there and done that with our kids. booked shuttles, got on coaches etc., However, now the kids have flown the nest, we have decided we don't want shuttles, we want a bit of luxury and some "Us" time, you will probably feel the same too when your kids are older and you just have to pay for a holiday for two.
Yes, and after just paying £756.00 for two flights to Dalaman, £87.00 is is drop in the ocean and we would pay for a private transfer. It's lovely walking out, being met by the driver who takes your luggage put's it in the car and takes you directly to your accommodation. :-* ;)
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Yes, I said that already. But I'd rather put £87 in the beer and cornettos fund. Vive la difference.
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I'm the opposite, when we had the kids with us, I didn't want to wait around for the shuttle to get going. Now it's just us I don't mind the wait, (and the cheaper price.)
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Not opposite - we would have been the same when the kids were younger. Now they can be bribed with ice cream and kebaps. I have waited 40 minutes and I have been the straggler everyone is on the bus waiting for and got away immediately. I also have found we are normally one of the first off (except once when we were the last). Sad as it sounds, I don't mind visiting a few other places on the way, it is a chance to see what has changed and occasionally a new hotel.
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I'm the opposite, when we had the kids with us, I didn't want to wait around for the shuttle to get going. Now it's just us I don't mind the wait, (and the cheaper price.)
The difference for us there Fran, is we could not afford private transfers when the kids where young and had to do the shuttle thing. Now we don't have them to look after we can afford private transfers. Did not realise how expensive kids were until they left.
Scunner, At 4.00 am I am just interested in getting to our place ASAP. seeing other places at that time of the morning is not top of my list.
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I wouldn't book a flight that arrives at 4am :D
And also, when our girls were young, there was no shuttle service from Dalaman.
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I have carried on using A2b throughout and since the card problem, so far I have not had any more fraudulent transactions on my new card....I am of the saving money on transfers type and A2b provide a great service for the money you are paying!!!! ;)
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Just a thought, could some of those affected by "possible" actions at A2B also be customers of Staysure travel insurance?
Taken from Tripadvisor:
Anyone used Staysure travel insurance for their holiday travel, if so check your debit / credit card accounts.
Holidaymakers who took out travel insurance with Staysure are being urged to check rating after fraudsters stole details of up to 93,000 customers.
Staysure confirmed that hackers obtained sensitive bank card details, - including the three digit security numbers of some of its policy holders.
I used Staysure in August 2013 for our annual travel insurance, using my debit card to pay on line, last Friday I received my bank statement from the Halifax, there was 6 items on my statement that I had not used. The 6 transactions were for £20 & £10 for Vodaphone, £20 & £10 for Tesco mobile, plus 2 competitions at £30 each, so £120 was fraudulently taken out of our account.
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Not me, I am A2B/ Amex
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There's too much of this type of thing so when I had been 'had' a few of times, I opted for a pre-paid mastercard which I top up as and when I want to make a purchase. I also use this when I'm abroad. I daresay the scammers will find a way round most things, they are very clever people. I always take care of my cards and use them sensibly and only use reputable shops etc. Unfortunately A2B whom I have used for many years and was always very pleased with their service, seemed to be in the forefront when my card had been hacked. One bad experience can change your attitude towards a company, which whilst unfair, is the case especially if you have been inconvenienced through that experience.
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Unlike Mark (S'cabby) I have no doubts in my mind that it was the A2B transaction that was behind the card fraud. I have said already that it is of little concern to me as it happens. I doubt very much someone at A2B Transfers was booking flights and hotels on my card, more like a complete outsider got in - again this happens. On this occasion it was A2B who were unluckily targetted, it is not a normal reaction to stop using them because of their bad luck.
To Ray1951 I would ask this - how many times has this happened to you? As in ever, by anyone and when purchasing anything. Because this is the first time it has happened to me - and while I appreciate the positives of prepaid cards (I have some), I don't really see them as required as it is a very rare thing to happen.
Where Mark (S'cabby!) and I will I think agree (apart from both being fans of A2B/Resorthoppa) is that there is something very unfortunate and disappointing when people, in the event of a fraud, walk away from the victim.
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I would just like to add that when we booked with Pegasus last year, we paid the driver when we were dropped off, so no problems with cards etc. Never asked for card details, obviously an element of trust involved.
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We were the same with pegasus,punctual,good trip to and from airport, paid end of journeys we will use pegasus again
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Scunner, I had my bank card hacked /cloned twice. On the first occasion I didn't realise it had happened for 7 months and I believe that it had been cloned after I used the ATM's at the taxi rank. Someone had set up a monthly deduction of £50, which had been going on since April 2011, until I discovered it in November. Stupidly, I did not check my account thoroughly during this time as I was living in Turkey. On the second occasion the direct association was A2B. My credit card was also hacked and I associated this with a purchase I made via Amazon. Fortunately my bank sorted out each occasion immediately it was reported. Being either foolish or unlucky, I opted for the pre-paid mastercard.
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I would just like to add that when we booked with Pegasus last year, we paid the driver when we were dropped off, so no problems with cards etc. Never asked for card details, obviously an element of trust involved.
Exactly, I've always paid this way and never been asked for my card details. I just don't see the point in taking the risk
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The risk is exactly the same as the risk you take every time you use your credit card - which I assume is fairly often?
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I agree Keith to an extent but as I said why take a risk when people have already had their cards cloned using this company.
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I agree Keith to an extent but as I said why take a risk when people have already had their cards cloned using this company.
Please be careful what you say Anne, there has been "NO PROOF" that A2B have or have not been involved with fraudulent use, yes it "SEEMS" that way but it is not yet verified to be fact.
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No doubt with mine, hadn't used my UK card for anything else :( booked with them again though, but went to their office and paid cash.
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Thank you for all comments regarding airport transfers/fraud/credit cards
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To refresh a topic.
It appears there is still a problem with Resort Hoppa and card cloning.Friends who are adamant they only used their card once, for one transaction with them this year had it copied.
Again a Resort Hoppa problem and nothing to do with Sarpedon Travel, Diane/Dizzy, of this Forum who we continue to use but pay cash either at their office or to the driver.
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Pegasus for me used them 3 times last year and once so far this year and no problems and pay driver cash, do the same in uk where I use batransfers.com and same procedure with them cash to driver
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To refresh a topic.
It appears there is still a problem with Resort Hoppa and card cloning.Friends who are adamant they only used their card once, for one transaction with them this year had it copied.
Again a Resort Hoppa problem and nothing to do with Sarpedon Travel, Diane/Dizzy, of this Forum who we continue to use but pay cash either at their office or to the driver.
It could be that the problem was from last year. I used my UK card to pay for an A2B transfer last June, about the time when their system was hacked. I didn't try to use the card again until February this year. The fraudulent activity on my card started at the end of January & within a month or so, they had racked up 44 statement pages. All monies have been returned by my bank
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I used A2B for years and was always pleased with the service they provided but like others, my bank card was hacked and I associated it to A2B so have decided to change my transfer provider. As well as this,A2B sub contracted my transfer in Kusadasi to a third party who let me down, resulting in me missing my flight to Istanbul, which had a huge knock on effect, which cost me a great deal of money. To their credit, they did reimburse me some of the costs but that was the last straw. I now use a pre-pay Mastercard for some transactions ad for use when I'm abroad.
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I used A2B for years and despite many people suggesting I was paranoid/misinformed, I can guarantee my CC details, from a transaction with A2B, was hacked or whatever to book flights & hotels to the tune of £1002.
My bank rang me almost immediately, it was all stopped, and I did not lose £1002 or have to claim it back or prove it wasn't me.
I have booked A2B since and have no more concern in doing so than I would booking or buying anywhere else. The way some people talk is like there is someone in the A2B office in Fethiye with a dodgy terminal he bought from China on eBay, stuffing home made plastic cards with our details on, to pay for his life of Reilly.
It's ridiculous - it could happen when you use your card to pay for anything, anywhere.
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Well put Keith, mine was the same situation as yours re my card, I have and will book with A2B since the problems last year and so far nothing irregular has taken place on my card...