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A week before departure I received a call from Pegasus informing me that I had been put onto a different flight but that it was only 15mins later than my original flight. OK no problem. I telephoned Pegasus back to check if I needed different tickets as it was an Onur air flight. The lady in the call centre confirmed that my flight had changed and that I should go to the Pegasus desk as normal with my ref number.
Friday 13th
We arrive at Gatwick at 6.30 pm to check in for our 22:25 flight. we approached the Pegasus desk before it opened for checking in our original flight and told them about the phone call and how we were going on a different flight and asked where we needed to check in.
The groundstaff checked the computer and said that we were allocated to our original flight and didn't know why we had been contacted!. We queued up and duly checked in as instructed by the pegasus groundstaff.
Armed with our boarding cards we proceeded airside and had a meal in the restaurant before doing our duty free shop. The gate was displayed and we went there asap. Once we arrived at the gate we heard an announcement asking for us to make ourselves known. They then proceeded to inform us that our luggage had been off loaded and we would need to go out to the check-in area and check in for the flight we should have been on. It would appear that the groundstaff had misinformed us. We created quite a scene as you can imagine with 3 kids in tow this was slightly inconvenient!!
After clearing Passport control and collecting our luggage we had to run through customs and try to make check-in for the Onur Flight.
Once at the desk we are informed that they only have 2 seats left!!!! As there are 5 of us that was a bit of a problem. After some tooing and froing and holding up the Onur flight it was decided that 3 of us could travel on the Pegasus flight and 2 of us would go on the Onur flight, not happy but what could we do. My Husband took 2 of the kids and ran back to the Pegasus flight where he said he encountered Mayhem as all the seat numbers were wrong and everyone was complaining. We were still at the check in desk and the Onur flight had confirmed that actually there was only 1 seat left!!!!!
My daughter and I were absoulutely dumbfounded. Pegasus then offered us seats on their BODRUM flight which I declined more than once, as there was no way we were going to Bodrum and being transferred in the middle of the night in a taxi.
A staff member then checked with SAGA who confirmed they could take us as they had 2 seats left on their flight which had been delayed, thank god. We had to check in again and stuff all our duty free in our luggage and chuck away our drinks for the flight.
Thankfully we arrived at Dalaman and met up with our family in the baggage area.
I can't believe the treatment we received especially as we had informed them right from the start what we had been told. It really disrupted the start of our holiday as we spent the whole flight in a state of anxiety not to mention nothing to read or eat ( My husband had my hand luggage.
I don't think I'll be booking Pegasus again!!!!!!!!![
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