Supposed from Heathrow on Sunday 19th. I phoned Turkish Air on the Saturday, to be told we have not cancelled any flights, we are still flying!!!! Checked website and showed still flying. paid £80 to get to Heathrow only to find all Turkish Air flights cancelled. Told go home or stay all night at airport, they did@nt really care. No food, no drink , no accommadation, no customer service. Told to phone reservation number. I pointed out that I had checked the website and it showed flying "oh well, not up dated" My flight left from Stansted but only took Saturdays cancelled flight passengers.I finally managed to get back to my daughters, reservation number always engaged - now theres a surprise. Finally manged to get through at 17.00 to be told fully booked. When I queried this and argued, told we are not reservations but we can reserve you a seat on Friday?
? Rang off, tried later and this very pleasant lady said they were fully booked, I explained I had been bumped for Saturdays passengers which was fair so surely Monday passengers would be bumped for Sunday passengers. Oh no, fully booked. Could go on the waiting list, long story short, she finally said 1 seat from Birmingham on the Monday. I took it. Supposed to take off 11,30 finally took off 14.30 but hey we were off. Arrived in Istanbul about 20.15 to find only 1 flight a day to Dalaman and it had left at 18.50. But here Turkish air came up trumps, booked into hotel, dinner, breakfast, transfer to and from airport. Finally arrived home 21.30 Tuesday. Never again.
