Disappointing A2B

[ECHOSTAR]

quote:Originally posted by ECHOSTAR

A2B were meant to pick up 3 famliy members on the 16th booked transfer on line as some of the people on the forum recommended them
they got to dalaman booked in not on transfer list got that was sorted then the driver charged them 1-00Gbp for haif litre of water  then to top  that charged them 10-00Gbp for 2 phones calls to ilknur as driver could not find the booked dropping off point

not a very good start

anyway A2B Arrived on time for the return journey not any problems as the as the pick up Prehaps they should sort out their dodgy staff he also said you would not think its the same company so credit due

[milorni]

quote:Originally posted by makemwonder

I used them for the first time two wks ago and the driver was very scary and intimedating being as I was a lone lady traveller,I arrived at 11-30pm and having only a 50TL note attempted to put the loose change left over from my last visit into the tip box whereupon he growled at me is that english ? I said no Turkish he replied "what you dont have more" and stood defiantly waiting for more, had there been more folk about I might well have taken it back and said I dont need to give you anything,I got the same driver going back and other people on the bus said he asked them for £10 tip when he dropped them off and they reluctantly paid.
On a brighter note my daughter arrived the same day but earlier than me and their young driver was amazing,stopped and bought fresh water and a couple of beers for my son in law and didnt take any money for them my son in law had to run after him to make him accept a tip.
so if your driver is 50 ish fat with a tash and glasses ----- wait for the next bus!

That description matches the driver who picked us up at Dalaman and tried it on for more money, I was fortunate that my husband was with me that time so he didn't try to intimidate us for more money but still had the nerve to ask.

[Supacabby]

I'm sure I had the same guy yesterday. I only had a small amount of loose change, less than £1 but he was a steady driver, asked if anyone wanted a "fag break" & was generally polite & helpful so offered him this direct to his hand whereby he looked at it & gave it back to me! As far as I'm concerned the transfer company did their job efficiently & without fuss, drivers own personal loss he shoved my shrapnel back to me!

PS: During the discussion as we waited for 2 passengers he said he was a policeman in Fethiye & did a couple of nights a week to earn extra money to send his 2 sons to university, maybe that's why he's pushy for money???

[makemwonder]

Sent my complaint email off to them today with the ref number of my booking,I will let you know the outcome as soon as I hear from them.

[superpp]

just back from a mini break, A2B were fine both ways (although picked up 30 mins early on way back).
I'll continue to use them.

[Scunner]

Just to update, I emailed A2B about this intimidating driver report (and him demanding money) on Sunday evening. I got a read receipt at 9-02am Monday morning and even though they read it, and I provided a link to this topic, to date they ignored it and I received no reply at all.

[marina]

Probably A2B off my list now.  I realise this is only one driver and the others are probably fine, but if the company now know about these issues and seem to be completely ignoring them why give them your business and risk it.  

We used ResortHoppa for a holiday in Spain a couple of weeks ago and the service was excellent, couldn't fault it, though this was a private transfer not a shuttle. Would certainly use them again.

[heather07]

I got an email from them a couple of days ago asking me to fill in a customer satisfaction survey.  Every time I fill it in 50p will be donated to one of their charities

[ECHOSTAR]

quote:Originally posted by heather07

I got an email from them a couple of days ago asking me to fill in a customer satisfaction survey.  Every time I fill it in 50p will be donated to one of their charities

ithink you mean this one heather

Dear Customer

Thank you for booking your Airport transfers with A2Btransfers.com. We hope you enjoyed your recent holiday/trip and were happy with the service provided by us, which we know is an important part of your travelling experience.

At A2Btransfers.com we are constantly striving to improve our customers' experience and your feedback is very important.  Please can you spare a few minutes to answer a brief questionnaire via the link below with any comments and suggestions which will help us improve our service even further.

For every completed survey A2Btransfers.com will donate £0.50 to one of our supported Charities. Please have a look at our website for more information on these Charities.


A2Btransfers.com Customer Questionnaire September 13-25


Thanks you in advance for your assistance

A2Btransfers.com Customer Services Team

i think it might be inresponse to Scunners email

[heather07]

I wondered if that was the case. I am sure I never got one in May.
I wonder if they are trying to suss out how many folk have been approached?