Disappointing A2B

[Karennina]

So far I have only used A2B for arriving at Dalaman and have booked a private transfer for return journey. I want to try them this month for my return trip as well (will be on a tight budget as having dental work done with the lovely Cagatay)when you book the return pick up do you say the time you want them to pick you up or do they tell you a time depending on how many other people they are picking up? many thanks for any replies as always.

[kizkucuk]

They tell you the time based on your flight time and other pick ups.  Have never been on a bus with many other people and always people going to the same area.  Have always been at the airport in plenty of time  :-)

[sporran]

Just used A2B for the first time, everything was spot on and driver was great. Will use them again for sure.

[valleyboy]

Yes used them twice now and no significant problems, particularly taking into considering the price difference between them and an individual transfer.

[philrose]

Just used them last week for transfers to and from Dalaman, excelent service!!

[Scunner]

Nobody harassed by a middle aged driver lately then? Maybe he's been given the boot - hope so!

[joan]

Used them  a lot of times and have no complaints, always found them great.

[Karennina]

Have booked with them for my return trip as well this time,I normally get a private transfer for return but am on a budget trip this visit so fingers crossed all will go well:D

[Supacabby]

Both my recent guests used A2B, no problems with any of their transfers & the surly chap hasn't been seen again so may be no longer or possibly we've just been lucky not to see him amongst the other drivers they have.

[Supacabby]

An update to my situation: Received the email below this morning, am happy that a: I got an apology & b: a 50% refund of my transfer cost.

Dear...(name removed for my privacy)

Thank you for your feedback received with regards your Recent trip to Turkey and the unfortunate events with regards the Driver that led to you receiving a less than favorable experience when transferred from the Airport to your Hotel.

We take these complaints very seriously as we have a Contract with the Company in Turkey to provide our clients with Excellent Service and if that Company is not living up to our Expectations then we need to address it with them with a View to reconsidering the Contract we have with them and whether we need to find another Supplier in Turkey for 2012.

We have sent this Complaint to the Company that provided your Transfer and await their Feedback and Explanation as to what the reason was that their Service Levels on this occasion were not met.

As a token of our commitment to you as a valued client, I wish to offer you a 50% refund on your Booking rate paid. Should this not be recovered from the Agent, then A2B will carry this Refund as we have paid this Agent in Resort in Full for providing the Transfer.

A Refund is usually confirmed once the Agent in Resort has refunded A2B transfers.com. However, in light of the fact that you have used our Services before, I do not want you to have wait any longer for a commitment from our side that this matter has not been taken lightly.

Our Finance Department will Process your Refund first thing in the morning and send you confirmation once your Refund has been proceesed to your Credit Card.

Once Again, please accept our sincerest apology for the poor service the Driver in Resort provided on the transfer and be assured we are addressing this in Full with the Company in Turkey who provided the transfer.

Kindest regards,

Maryke Costa

General Manager

f: (+44) 8715 288 791

e: maryke@a2btravelextras.com  / e: admin@a2btransfers.com

Edit: I have received a further email from the finance dept stating the refund has been allocated back to my credit card.