Disappointing A2B

[Supacabby]

A final update:- The driver concerned is no longer working for A2B & as a result of starting the questionnaires in September.

A2B also had this to say: It has become evident that even though more than 95% of the Responses are positive, it is the remaining responses with issues raised that get delayed due to us not having implemented an alert system to identify these responses with issues immediately. So whilst we are working through the Questionnaire Responses individually, that important critical response with issues may be last to be opened and that is the one we ideally need to address first and foremost. In an effort to improve our service from the UK, I am addressing the possibility of an alert system with our  IT department so that we can be sure to address all responses with issues prior to starting on the Positive responses. I believe that this will impact positively on the Service to clients, especially those clients who have had a less than favorable experience In dealing with the Agent in Resort - we really do not want to add to their Inconvenience if this can be avoided in any way.

All in all I think a good result for anyone who receives less than satisfactory service.

[Scunner]

Yes it's very proactive & positive customer service. It doesn't always follow that an individual that is obviously causing a loss of business in resort is detected back at head office - or even if it is that they do anything about it. All good stuff, my one experience of A2B was as reported on here, very impressive and I was disappointed to see the reviews become negative. Thanks for keeping us informed Mark.

[marina]

That sounds like a very good, above average, response to a number of customer complaints.

Well done A2B for addressing the issue in this way.

[hubblebubbles]

I have to say two of my visitors in the last month have used this service and there were no problems whatsoever. We did go to the office to book and telephoned two days beforehand to check exact time of pickup . Good polite service and was on time .Will definitely use them again .

[makemwonder]

I have at last had a reply to my complaint but not the original which was sent 26th Sept,
this was in response to a special offer email asking if I would book any of their excursions etc. I sent a message back to them saying as they hadn't responded to my complaint I wouldnt be inclined to book an excursion with them or another transfer for that matter ! which Im happy to say did the trick and I have been asked to send my booking reference to them again which I have done, it will be interesting to see what they say and if they have indeed done anything about the driver.

[Karennina]

I know it is the end of the season now:( so not many people probably booking transfers, but just wanted to say we used A2B for our October trip both inward journeys (hubby joined me a few days later)fantastic, the return one was late in picking up, the driver had to go back to the office, as my pick up point was the Pelin I went in and used their phone and phoned the emergency number so at least I knew he was on his way.
I emailed the company when back in Blighty and I can honestly say I have had fantastic customer service, in fact one of the best customer service's I have ever had, I did suggest maybe a simple text message to let the person know if the driver will be late for reassurance and they have said they will look into maybe doing this.
As a sometimes lone traveller  and hubby often joining me later it is so much more economical for us rather then booking a private transfer, so I will definetly be using them again next year

[busybee]

Does anyone know if A-B operate all year round?  Looking for transfer in December.

[Supacabby]

They will offer a private transfer from Dalaman to Calis but not a shuttle. I've booked a shuttle with another company for 26th December @ £8.50 (appx from memory). If you want details let me know & I'll post them for you.

[busybee]

Yes please Mark

[Supacabby]

My booking is for 26th December, Dalaman to Calis, 1 way journey, 1 passenger. This is taken from their email confirmation:

Thank You very Much for booking with us. Your airport transfer is CONFIRMED. You will be asked to make the payment on your arrival. You may pay in British Pounds TOTAL £8.50

ON YOUR ARRIVAL...
Please Look for our sign (Transfer4Cheap.com) ON YOUR ARRIVAL AT DALAMAN AIRPORT (DLM) JUST OUTSIDE THE ARRIVALS GATE DOWN THE RAMP TO MEET UP WITH OUR AIRPORT CONTROLLER. Our Staff will be holding a board near the 1st desk on the right.

Our Local Contact Number 24/7: 00905395285593

Wish you a fantastic Holiday. Thank you for booking your airport transfer with us.

www.transfer4cheap.com