We were lucky insofar as when we bought HH offered free legal fees etc. and they did actually deliver.
They also promised 5 year warranties on the builds, claiming they complied to UK standards.
Just before the warranty ran out HH offerered to take ALL their customers out for dinner to the Saat restaurant.
Many owners went. We didn't cos we knew there was going to be a catch and just couldn't be a***ed with their lies by this time.
Some owners still talk about HH generosity:-/
Big surprise...next day all owners received an email advising them HH were no longer providing any kind of management or help. Warranties were no longer valid.
On a more personal level, after they'd gone, one of the HH employees told me that his manager, who I had massive issues with, had asked him to poison our dog ie "put some poison in the stream" etc.
Hanel House...nasty, nasty people.