We are using a secure log in, and we have tried various ways but it 'tries to connect', till it times out. There's an exclamation mark at the end of the address bar and if I click on it, it says "This website does not provide identity information. Your connection to this website is not encrypted".
Probably means a lot to someone in the know....
Luckily our son arrives tomorrow, I bet he has it sorted in a trice...