It's best to go there and look, giving them a description over the phone won't work.
The shelter is on the road that goes to Uzumlu, I don't know if you drive but you need to get the dolmus that says Catarlarik on it.
Ask the driver for the Hayvan Dostlar, he will drop you outside.
If you're driving then look for the sign for Grok arts and the entrance is almost opposite
The centre is open between 8.30 and 5pm