Work this one out .. Monarch flight Saturday

[stoop]

RESULT!

I kept chipping away and we have not only received the booking fee for both directions but also an apology and admission that we SHOULD have been put on the earlier flight but staffing problems were to blame.

I replied with thanks and that we had already booked for next year with Monarch and now find we also have a free full bottle of Champs   

Well done Monarch   

[yakamoz]

there was an feature on a UK tv programme this week about airline passenger rights and when compensation is liable to be paid by the airline. When we were delayed in October Monarch sent us an e-mail which they said we could use if we wanted to make a claim on our travel insurance!!
The web page is www.caa.co.uk and then click on passengers to get info - very interesting.

[stoop]

Seems we were about 1 hour short of a compensation claim of £500+.

EU rules means you can claim for delays of 3 hrs or more as long as its the airlines fault (staffing/ breakdown but not weather).

You also need to be flying from or landing in an EU airport on a plane belonging to a company registered in the EU.

Worth remembering and MSExpert has letter templates.