I hope to have placed the final jigsaw piece into my Internet battle with TTnet today. Yet again we found ourselves sitting in their Fethiye H.Q. We sat in front of an advisor who asked what we wanted, I want to upgrade my Internet service please, she said, you have unlimited Internet, I said, but you keep slowing my speed, she then spent 10 minutes replying to emails and talking on her mobile telephone, then she said, your connection might be the problem! As I was about to launch into the details on how my connection was new and perfect, she interrupted and said, It's my lunch hour. We got that 'bum's rush' feeling and left the building.
We returned at 1.20, ten minutes before they resumed business, we thought we had a cunning plan to get ourselves in front of our customer services advisor and resume where we had left off, we walked past the security guard who was chatting to a couple of his mates, he quickly followed us into the building and told us that we must wait outside, nobody was allowed inside until 1.30, he then went back and resumed his chat, we waited on the steps as lots of people walked past us into the building, at 1.29 I went inside to find I was 15th in the queue!
Our hopes of seeing the original advisor evaporated and sure enough when our ticket was called we had to start again with a new advisor, once again we went through the scenarios, you already have unlimited, where is your modem placed, your cable is a problem, is your computer old! Eventually, he said they had a package called 8 Limitsiz, the benefit of this package being truly unlimited and they never 'throttle' your connection speed, Hallelujah I thought, then oh sh*t when he told me it will cost me 104 lira per month, anyway, what the hell, it's only money and we will wait and see !
