Author Topic: Insurance/cancelling flights  (Read 792 times)

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Offline janmack

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Insurance/cancelling flights
« on: May 01, 2013, 08:44:15 AM »
Hi - I don't know if this is in the correct section or not, apologies if not.  I have to cancel easyjet flights to London due to health reasons.  easyjet say I won't get a refund but can re-book later flights however several people have now told me that because I used my Mastercard credit card I am insured and should be able to get the money back.  I rang Mastercard but the girl didn't have a clue so she gave a telephone number for their insurance department.  I rang them and the response I got was "We don't speak English" and got promptly cut off!  I don't really want to waste too much time ringing around so Iwas just wondering if anyone could confirm if I can actually claim back the money from my credit card?  I'm not very hopeful :P  Many thanks.



Offline Toky

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Re: Insurance/cancelling flights
« Reply #1 on: May 01, 2013, 09:08:03 AM »
http://www.mastercard.us/card-benefits.html

Trip cancellation info here on the link for you

Offline janmack

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Re: Insurance/cancelling flights
« Reply #2 on: May 01, 2013, 09:14:26 AM »
Thanks for that Toky.  I'll probably not get anywhere since the card was issued by a Turkish bank but I can only try  ;)

Offline Toky

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Re: Insurance/cancelling flights
« Reply #3 on: May 01, 2013, 10:06:44 AM »
It's a global card so the terms and conditions should be the same. Good luck
  :)

Offline Hamlet

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Re: Insurance/cancelling flights
« Reply #4 on: May 01, 2013, 10:12:34 AM »
If you can't get a refund then try selling them, at least you could get some of your money back.

Offline janmack

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Re: Insurance/cancelling flights
« Reply #5 on: May 01, 2013, 11:55:18 AM »
I've tried selling them cheap and tried giving them away but because of the charges to change the names, also having to pay the difference in flight prices now as compared to when I bought them, nobody is interested.  Ho hum...

Offline janmack

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Re: Insurance/cancelling flights
« Reply #6 on: May 10, 2013, 13:12:53 PM »
Just had an email from easyjet offering me a refund on the cancelled flights.  I just have to send them a copy of my doctors report.  I am amazed and, needless to say delighted, as I didn't even ask for or expect this!   Well done easyjet  ;)

Offline Karennina

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Re: Insurance/cancelling flights
« Reply #7 on: May 13, 2013, 11:53:34 AM »
wow that is brilliant news Janmack, makes a refreshing change to hear of an airline giving back for a change, hope you are well again soon  :)

Offline janmack

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Re: Insurance/cancelling flights
« Reply #8 on: May 13, 2013, 12:00:02 PM »
Thanks Karennina...I hope to be well very soon  ;) 




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