A warning to all travellers thinking about using RAIN TRANSFER (RT) to get them to/from Dalaman airport: I recently set out for a holiday to Peru and it took RT over an hour to tell me that they were NOT going to come to pick me up! Having been reassured that I would be reimbursed for the cost, I ordered a taxi and arrived at Dalaman with just minutes to spare after getting through security – had I missed that flight my whole trip would have been aborted as I would have not have caught my connecting flights to Peru.
On my return to Turkey I contacted RT but they made no apology or any offer of compensation for the taxi (120TL) - or even an offer to refund the fare that I had paid RT to take me to the airport! [Not to mention the stress that I went through not knowing whether I would get to Dalaman in time].
While looking for a contact number for RT’s head office on their website I noted that they claimed to be “part of Sun N Sea UK Ltd (UK)” – but when I contacted this company (who were very helpful and sympathetic to my problem) they advised me that they have no direct connection with RT, and having received another similar complaint to mine they have now contacted RT to request that they remove the misleading claim from their website.
As far as I am concerned RT have no place in the competitive market of airport transfers (there are many other choices including Resort Hoppa, A2B, Shuttle Direct, etc.) - and having experienced their total lack of customer care I would recommend that NOBODY uses Rain Transfer in the future – unless you want to risk missing your flight due to their incompetence!!