Daylight Robbery at the ATM

[Anne]

We have a 'holiday' account into which we put our spends plus a bit extra in before we leave.  If we're ever unfortunate enough to have the card cloned, lost etc then not all is lost as the majority of our money is not in that account.
It's better to be safe than sorry

[turkeysue]

horrid thing to happen.....would any-one know if the banks refund the theft if you use a debit card..?...

[true blue]

Hi Keith,hope you are all well.

We bank with Intelligent Finance which are part of the Halifax Group.Its only internet banking but they have been really helpful when ever we have needed tham to sort out a problem or an issue.

 I told them I was phoning from our Turkish mobile so I needed them to be quick and to be fair they were.
I have been thinking do we have a member who is an expert on ATM fraud and what to look out for on the machines when carrying out a transaction?

If they could produce an idiots type guide it may be really helpful.

I did everything that I thought would prevent this problem but obviously it was not enough.

[true blue]

Hi Turkeysue it was a debit card transaction.

[mickinblack]

I got home last week after 3 weeks holiday. I used a debit card in Fethiye, ladies beach Kusadasi & again in Fethiye.  Got home to find that 3 transactions had been made at almost £2500. It was reported on Tuesday,  account closed , new card ordered and when I got my new  card found out it only took 2 days for a full refund . Im not using ATMs  again, very scary .Mick   

[missdanni1992]

Same thing just happened to me. Usually we always use the one in fethiye but went to this one for a change. thought nothing of it, saw on facebook some people's cards had been cloned and £60 taken out.. couldnt access my online banking, got suspicious, contacted them and found out someone had tried to use my card for £4000... obviously it flagged up and was blocked. but its a pain in the arse getting a new card sent out etc.. Arseholes. Dont use it!

[Kevin Sowten]

I had 5000 euros creamed off my account shortly after returning from a holiday in Majorca (and using ATMs)
Strangely it was taken in cash from a Bureau de Change in M&S Bayswater London - must have cloned my card (and ID ?)
Got it back next day though 

[stoop]

Are there any banks with ATMs inside? Surely these would be safer?

[Jacqui Harvey]

We have never seen one but it would be the way to go. Our Bank in Scotland has one.   Always thought they were a good idea. When we were in N.Y. all the ATM's where in the Banks and we noted in the evenings, some of the banks had an arrangement where there was a glass extension that had ATM's inside and could only be accessed with a swipe card.  We thought this was great thinking as these extensions had cameras inside them and bright lighting.

[Ray1951]

It's not just the ATM's that the scamers use to steal your data.  If you use internet banking or shop online, you are a target. Although there is internet security these clever sods are capable of capturing your details and cloning your card.  All banks are fantastic at refunding any fraudulent withdrawals.  I had an automated call from the fraud dept of my bank on Thursday. They never asked for a/c details but identified me by asking me to chose from various dates and months to verify my birthday.  They then went on to  ask me to listen to various transaction to confirm that they were mine.  Then they asked if I would be in the country for the next 14 days. At the end of the call they stated that my card had been cancelled but a new card would be sent within 3 days.  I called the RBS to confirm this fully automated call and they advised that someone had attempted to fraudulently use my details that day. Whilst delighted that they are 'on the ball', this could have been terrible if it had happened when I was in Turkey and was depending on that card.  I am going to buy one of these cards that you can load with cash and only use that when I'm in Turkey or abroad anywhere. Internet fraud must be costing the banks a fortune.  I shop quite a lot on the internet and I'm going to do less of this too.  There is no way that these people can beat the system, they are very clever.