We looked at our Digiturk account and in fact our contract started in February 2011, but they didnt take first payment til March, so we reckon its possible we do in fact owe a month! possibly 2 depending on the date they see the contract started.
We were definitely told in January that it finished in February 2013 when we called to cancel and gave a months notice and were told we didnt owe any more payments.
We went to the Digiturk office in Fethiye today. I showed them the letter and they called customer service for me and the man on the other end said I would have to go to a lawyer,
He said because I no longer have a subscription it's nothing to do with Digiturk
The staff in there were shaking their heads and agreeing how bad Digiturk are for this sort of thing!
We had no idea where to start with a lawyer, so decided to go to Koray Ataks office and find out what exactly the letter says.
They phoned the Izmir number on the letter, and they are Digiturks solicitor.
She explained that we have never had a bill saying we owe anything just this letter, they said we could pay over the phone, but final amount is not 84tl now but 216tl with the solicitor fee.
I said we would wait for them to take us to court.
Korays wife said they have had 4 customers with the same problem.
I asked what she thought the chances of winning were and she wasn't sure, and suggested we pay now and get legal advice to try and get our money back after.
Decided to do that, rang them again, paid the 216tl with my debit card ( got a 9tl early payment discount, woop) and then had to pay Korays office 10tl.
A few minutes later got a call from the same number that has been calling me twice a day for about a 2weeks, which when I googled it came up as a Digiturk related number, so I've been thinking it was sales calls and ignoring most of the time. The rest of the time, I say hello, they ask if I speak Turkish, I say little and they hang up...
Anyway, this must be part of their legal department, as they said my payment hasn't gone through as it has to be credit card, not debit card.(luckily by this time I was at at the Sigorta office and they spoke to them for me and explained.)
So will have to try again on Monday as didnt have credit card with me.
Korays office recommended a solicitors number to call to try and fight it.
Just don't know if it's worth it, it's disgusting that so many are in the same situation though.
Disgusting tactics, we would have willingly paid if they had sent a bill, but to wait 6 months and send a solicitor letter is just wrong.