Credit Card Fraud - A2B Transfers and Resorthoppa

[lady coca]

Hi just to say I too recently was affected from fraud from A2B. I did not realise it was them because it shows as mobile phone top-up's. The bank have refunded but it seems nothing is being done. Even the bank in the UK is not interested in following it through. Mine did not happen for 4 months after either. I have used them again since then as only made the link a couple of days ago when someone else affected described how the fraud showed on her statement i.e. top up to EE and O2 mobiles

[A.R.T]

Hi, the same thing has happened to me after using  A2B, a fraudster spending several hundred pounds online with Nike and iTunes. I need to get the replacement cards over from the UK and then change loads of online accounts, Amazon, Paypal, Skype, etc. etc. What a pain!  I won't be using A2B again and I suggest a boycott until some positive action is taken and the culprit found. It's just not worth the risk!

[George Warner]

As reported earlier,an attempt was made to use our card after booking with ResortHoppa,luckily our bank stopped the transaction and froze the card.
We informed  ResortHoppa .[Diane] of this, as requested,and asked that the relevant party be informed,some three weeks ago,it would have been nice to have received some acknowledgement from either ResortHoppa or Diane.
 The complaints are still being made connecting ResortHoppa to the attempted frauds.Are they in the slightest bit interested in customer relations?

[loz]

Gosh I thought all this was sorted, maybe time to bring in the bigger media, this may kick these companies into action.  If their pocket hurt then they will want to heal. ?

[dizzy39]

Hi George Warner I of course passed on any information's regarding credit card fraud to the appropiate parties - I am sorry if they haven't turned back to you but I am just the local agent who has nothing what so ever to do with the payments.  Your booking is made with them who in turn take payment then send the booking onto us.  You may again contact them again yourself at socialmedia@resorthoppa.com for an update.  If I could do more believe me I would but this situation is totally out of my hands.  All I know they were looking into it and nothing untoward so far had been found sorry Diane

[stoop]

It seems the wider media are hearing about this. Not sure I like their attitude on this though:

Matt Hall, managing director of Resorthoppa and A2B Transfers, said the company was investigating the clients' complaints.

He told Travolution: "We are looking into it to see if there's an issue, but we don't believe there is a specific problem with our website. It could just be a co-incidence.


http://www.travolution.co.uk/articles/2013/09/02/7074/resorthoppa-a2b-transfers-responds-to-claims-of-security-breach.html#disqus_thread

[George Warner]

Diane/dizzy. Many thanks for your reply.We are of course still using ResortHoppa for our transfer,and once this situation is resolved hopefully will continue to do so,there has never been any issue with the service provided.

[Ray1951]

Like other people, I was not able to ascertain the source from which my card had been hacked until I read about other people's experiences following booking with A2B.  I then decided to use a pre-loaded Mastercard for any online and foreign transactions.  I just load the card and use that instead of my bank/credit card.  Hard lines that we have to do things like this.

[tuzlachap]

GeorgeWarner wrote: Today at 09:20:58

As reported earlier,an attempt was made to use our card after bookinpg with ResortHopa

Again from GeorgeWarner - Today at 16:19:59

Diane/dizzy. Many thanks for your reply.We are of course still using ResortHoppa for our transfer

George, Why would you use this company again after what happened?

TC??

[George Warner]

Because the transfer has been paid for.And for all of the times we have used them,at least eight,  they have always been on time with competent and careful drivers