She complained because it was freezing cold and although she tried to walk around and shop the cold got the better of her and she left and went to Morrison's, Yes Colwyn we do have other supermarkets in Scotland strange as that may seem. Her main concern, which she expressed to Asda, was for the Staff, who had told her they were told the heating could not be quickly fixed, would be off all day and they had to stay on as they store would not close. My daughter had the choice to leave the freezing cold store, the staff did not. She also did not realise she would be receiving the vouchers when she complained.