That's really bad Don, but sadly not surprising T.C. are only interested in selling stuff to us on the flights, they don't seem to care about anything else. I remember last year huge queues at Dalaman for the Scottish Flights and all The T.C. Reps did was come up and down the queue and ask if anyone wanted to pay £12.00 each to get to a priority check-in. In the end when no one too them up on it. They opened the check in for free.
I hope your daughter is over the experience now. i am sure she was very worried at the time.
i think you should go and put it on T.C's Facebook page, they hate bad publicity and your daughter may get an apology there. It's Thomas Cook U.K.
Have a good Summer in the U.K.