We were with a company called Windsor Property Management (they were located about 30 meters away from Torean Properties) We were with them from 1 year and received terrible customer service from their Manager (Heidi Moore) She was very rude to our guests and very unapproachable. We have a 5 bedroom villa and had 16 double sheets and 8 single sheets and 20 towels. When we went back late last year her laundry people lost all of our linen and towels and mixed them up with other villas, and our supplies roughly halved in size (we had to constantly nag her for 6 months for her to make up the missing linen to the original numbers)
We paid her £220 for an electricity bill in Oct 2004 which she ensured that she paid, only for us find out last week when we were in Calis that no bill has ever been paid against our villa and unless we paid £350 there and then we will be cut off!! Heidi was adament that she paid this bill however the electricity company confirmed that no bill had ever been paid. We demanded our money back and after 6 visits to her office she finally paid us back.
Even though we paid for the welcome hampers these were often not there when our guests arrived and when they did arrive half of it was missing.
She was 1 hour late picking up one of our guests at the airport and did not pick up another guest on their return to Dalaman (early hours) for 45 minutes, the guest called Windsor and when the eventually answered, the driver stated that their flight was cancelled,...it wasn't, he mistook this for another customer.
We paid £350 for her annual service, and I would strongly encourage everyone not to consider going to Windsor Property Management . We are currently with a company called All Aspects. They are located behind Torean Properties and so far they have offered exactly what we are looking for. They are extremely friendly and very helpful. We have only been with them for 2 weeks, however if they continue to provide us with the level of service that we have received already, I would recommend them to anyone.
