We were delayed in Portugal in April. We were treated worse than animals. We were provided with 18 euros in vouchers (and made to march all through the airport to collect them, even those in wheelchairs) and that was it for 14 hours. We were not kept informed about anything that was happening, the medics were with people who were diabetics, we were herded on the buses to aircraft, stood looking at the aircraft for 30 minutes with the door shut, when eventually we started banging the doors as people were near to collapse, they simply took us all back to the airport! Eventually we took off back to East mids rather than Birmingham and even when we arrived in the UK, we were forced to stand in a queue for 2 hours for buses to take us back to Birmingham. Despite knowing we were en route, they had failed to order buses.....All in all, it was dealt with awfully. A lot fewer people would claim if only they were treated better....that was Monarch by the way....