I realise that we as individuals cannot help every deserving case that comes along, but when a family like this is brought to our attention it brings it home how much we have that we take for granted. Could someone not help them with the window problems, it can do no good at all for children who are already going through so much, to be living in bitterly cold conditions like they are. I know the parents do not want to accept charity, but if it was for the sake of the kids could something more be done for them. Thank you Mavis and John for bringing this heartbreaking case to the attention of the very generous members of this forum.