Absolutely Highlander! Just at a time when the family think they can start to move on with their lives what do they get - another stab in the back!
The 'tearful' meetings that took place last week and the apology, which was 9 years overdue, have only taken place since the revelation last week about the 3.5million payout TC received. Also, don't forget the 'free' 20Kg of luggage they were offering, oh yes, last week!! So let's not kid ourselves that any of this was sincere, but merely a cynical marketing tactic to try to repair the damage done to its reputation.
I can assure you that it has only strengthened my resolve never to use them in the future, other people must decide for themselves obviously but my mind is made up.