The reply which I have just received from Thomsons.
Thank you for your further email.
We have just had a response back from our resort office.
They have advised, they have seen the comments on social media sites and have spoken to the hotel and they have also seen the comments.
They say that they do a lot of work for the environment and are working towards getting a Travelife award and are aware of things that can help to improve the environment.
Thanks again for contacting us and letting us know your thoughts.
Kind regards,
Alison Cooksley
Customer Service Advisor
Thomson Holidays