just wanted to share our recent experience renting a car from Pegasus car hire company, i contacted Mutlu direct and got a competitive price for a weeks rental,
we have used pegasus several times before so not sure if we got a preferential rate but we paid £105,
unfortunately on our first day i reversed the vehicle and turned and somehow managed to sideways hit a telegraph pole which sprinted into my blind spot !!
There was quite alot of damage to the drivers door and sill, we immediately reported the damage by e mail, with photos, and explained no other vehicle was involved, no third party injuries etc, and asked if there was any other action they required us to take, we studied the small print on the agreament, we were expecting to find a clause regarding excess charges, we didnt find anything but were concerned because we had lodged our credit card details and the small print said they were entitled to take a charge for loss of rental for any time the car is out of action while being repaired, we were expecting to be charged maybe two weeks rental charges on our return, we returned the car and after a few nervous minutes when several people were taking photos from different angles and a quick telephone conversation with the manager, we were told we could go, we asked what was happening, and they said that because we were good customers there would be no charge, the company would pay 1000 turkish lira for the excess but didnt charge us a penny, i have to say we were mightily relieved, not sure if they still regard us as a good customer lol but thought the story was worth sharing