Author Topic: Airline refunds  (Read 4915 times)

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Offline charlste

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Airline refunds
« on: March 23, 2020, 19:43:54 PM »
If we are not allowed to fly to turkey as advised by the foreign office does that mean the airlines will refund our flight cost?
I did receive an email from easyjet asking if i wanted to reschedule my flight.



Offline Scunner

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Re: Airline refunds
« Reply #1 on: March 23, 2020, 20:01:50 PM »
We had one of the first cancellations - not directly because of the Coronavirus but because of poor bookings on our flight in anticipation of Coronavirus issues globally.

Easyjet emailed to let us know we could change to another flight or take a full refund. We chose to move to another flight we probably won't see :( 

Offline charlste

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Re: Airline refunds
« Reply #2 on: March 23, 2020, 21:02:52 PM »
Would you be able to change it again Keith or can you only do it the once?

Offline Scunner

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Re: Airline refunds
« Reply #3 on: March 23, 2020, 21:04:44 PM »
Yes I believe that is possible Charles

Online marina

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Re: Airline refunds
« Reply #4 on: March 23, 2020, 22:12:26 PM »
Wouldn't your travel insurance cover you if it's Government advice not to travel ?

Offline Scunner

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Re: Airline refunds
« Reply #5 on: March 23, 2020, 23:05:04 PM »
I need to be clear - our flight was cancelled due to poor take up/ticket sales. This may have been indirectly influenced by concerns about Coronavirus but at the time of the cancellation there was no reason why the flight couldn't have happened.

Offline Christie

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Re: Airline refunds
« Reply #6 on: March 24, 2020, 10:11:56 AM »
When was your flight originally booked for Keith ?

Offline Scunner

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Re: Airline refunds
« Reply #7 on: March 25, 2020, 00:36:46 AM »
Sorry for the delay mate, EasyJet scrubbed the initial booking when we swapped to another. The initial trip was booked on 19th December for flights leaving on 21st March. Cancellation email arrived 2nd March.

Offline stoop

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Re: Airline refunds
« Reply #8 on: March 25, 2020, 09:23:54 AM »
If easyjet cancel a flight then they have to offer a refund. They will always try to get you to change your flight and I understand the government might allow them to offer a credit note only in order to stop some airlines going under.

I would take a credit note to be honest.

Offline stoop

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Re: Airline refunds
« Reply #9 on: March 25, 2020, 09:27:21 AM »
For cancellations and refunds you will need to contact our Customer Service team. Please note that we can only issue refunds to the person or company who paid for the booking. Please note that refunds may be made to your original payment method(s) via multiple partial refunds (up to the amount of the total refund due). If booked through a tour operator, travel agent or OTA, please contact your tour operator, travel agent or our ground crew to change your flights. If you have booked with eJ holidays, please contact them directly.

We are currently experiencing extremely high call volumes at the contact centre and we are sorry for any inconvenience this may cause.




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