Update: Today (17th April) I received an email from TR, below is the text for info:
Sadly, in light of the continued advice from the Foreign Commonwealth Office / Department of Foreign Affairs and Trade against all but essential travel, your holiday will not be able to take place.
Over the coming weeks, we will cancel all affected bookings and you will start to see this when you login to the website to view your holiday.
When the world starts to return to normality and you want to get away, we are offering you this credit note email to do just that. This means you can use the value of the payments you have made to us so far, and listed below, to rebook your next escape as soon as you want.
If this option isn’t suitable for you then you can simply request a cash refund and we will get this to you. We will do this as quickly as we can, however - due to the unprecedented number of requests received - a process that normally takes weeks, may take months.
What do we need you to do now?
1. Click on ‘Manage My Booking’ below
2. Sign in to view your booking on the website
3. Click on Customer Support link
4. Create a New Request
5. Select the category you want from the drop down list, either COVID-19 Credit, or COVID-19 Refund
6. In the description text box please let us know what you would like to do
What will happen next?
You then don’t need to do anything. The team will be processing all the requests in departure date order.
If you choose Covid-19 Credit option, one of our Customer Service Team will contact you to redeem this credit note and make your new booking.
For those requesting a refund, these will go back on to the card you made the original payment with and you will be notified by email once they have been processed. Any prior amendment or cancellation charges on the booking will not be refunded.
Credit note terms and conditions
• Credit note value reflects the cleared payments we have received from you to date on your original booking.
• All credit notes must be redeemed through our Customer Service Team
• The new booking can be made up until 31st December 2020.
• The new booking can depart anytime until 31st December 2021*.
• The new booking may require travel with the original airline or attraction ticket provider*, our Customer Service Team will advise you of this when they contact you.
• In most cases suppliers will not allow passengers changes, therefore all passengers noted on the original booking must travel on the new booking*.
• If the new booking is of a higher value than the original, all additional costs must be paid.
• If the new booking is of a lower value than the original, no cash refund will be due however we will issue a further credit note.
*Subject to supplier.