Author Topic: Will never go with Goldtrail again (Read 3338 times)

dalefamily · « **on:** October 12, 2009, 09:53:33 AM »

We booked our flights through Airflights but were shocked to see the operator was Goldtrail when the e ticket arrived. Due to an unexpected berevement 3 out of the 4 people booked had to fly to Dalaman prior to our travel date so had to purchase different tickets. When the person who was due to fly arrived at the airport he explained the situation to the staff and informed them that all 4 passengers would be using the tickets back to Leeds Bradford. But alas when we arrived at Dalaman for our flight home there was only one ticked available and no not in the person who had flown out it was in the name of my 14 year old daughter!!! The night manager at the Goldtrail office in Marmaris was so rude and i had to buy new tickes for 3 of us, but no room on the Leeds Bradford flight we had to fly to Humberside.
I have put in a claim for the extra flights to airflights and they has sent it to Goldtrail!!! I will never use Goldtrail again and wouldnt have this time if i had know it was them i was booking with after all the bad reports on here. $:-\$ $:-\$ $:-\$

dycedon · « **Reply #1 on:** October 12, 2009, 09:59:56 AM »

Dalefamily, dont hold your breath for any reply, help or refund from Goldtrail as they are the most unhelpful you will find and im speaking from experience here, best of luck.

dalefamily · « **Reply #2 on:** October 12, 2009, 10:03:42 AM »

Yes i know that i got no help in Dalaman airport at all and as i said the night manager in Marmaris is the rudest man i have ever spoken to. Airflights although have been very helpful and i only hope they will help out. Will keep you posted. If no joy i will take it further.

stoop · « **Reply #3 on:** October 12, 2009, 10:20:04 AM »

If they are registered with Atol or Abta then report them for this.

Hope you get your cash back.

dalefamily · « **Reply #4 on:** November 06, 2009, 13:50:09 PM »

As we all thought Goldtrail will not refund my flight money!!! now to contact ABTA. I would rather pay an extra £100 per person than every used goldtrail again.

Gorgeous_bird · « **Reply #5 on:** November 06, 2009, 14:33:15 PM »

small claims court is always a great option - did it with first choice and they settled out of court

dalefamily · « **Reply #6 on:** November 06, 2009, 14:52:46 PM »

Ok thanks for that will look into it x

HappyMonday · « **Reply #7 on:** November 06, 2009, 17:43:56 PM »

GB is right. Almost always companies like this will settle out of court if you take them to the small claims court. Definitely worth trying in this instance.

bee · « **Reply #8 on:** November 06, 2009, 18:16:09 PM »

Be carefull who you book with ,as goldtrail are part of a bigger group, travel republic, being one of them.Bee

Harmless · « **Reply #9 on:** November 07, 2009, 15:33:51 PM »

Goldtrail are independent. They are ABTA registered.

Author Topic: Will never go with Goldtrail again (Read 3338 times)

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