UK Flights cancelled

[Ovacikpeedoff]

Thomas Cook has sent an email this morning saying that full refunds will be given as the flights have been canceled. Yesterday TC confirmed my flight had been canceled and I have made other arrangements

Later I received an amendment saying that as I am in the resort that the flight is not canceled and efforts will be made to get me home. I am at home and I am visiting the UK. Tried to contact TC what a waste of time. They seem to play this card of we are TC hoolidays and it has nothing to do with us you need to contact Flythomascook. I was given an 0871 number in the UK that I tried to dial without getting to speak to anyone. I spent an hour trying to get through without being answered. The charge from the UK is 10p per minute so what it is from Turkey is anyone's guess.

In the terms and conditions it says that if I cancel then I am not entitled to a refund. So if TC say we will fly you back in 2 weeks time does that mean I am not entitled to a refund.

[BM06]

Gerry, they fltc assumed you are a tourist hence the resort quote on their site, but what i find a bit unusual if you are UK based and had a flight canceled that is the end of their contract with you as a customer, but they have now canceled the resort flights for the 16/ to 20/ April with a refund, but not the 30 day same route same price option, which i am told is in contravention of regulation EU 216/2004 i have emailed them but so far no reply.

[going east]

according to dalaman airport website 2 thomas cook flights have departed for london in the last 5 mins

[tel]

And due in from London tonight,shall watch out for that!!

[BM06]

tel,the tc flights they left DLM are landing at Newcastle, but at least some good news at last.

[caza]

anyone driving to uk

[lisa]

I have also been at the end of the phone to Fly TC on a no. of occasions for over an hour at the cost of 10p p min! To then get dumped by them and on their website it says to fill in a call back request form. The reality of this is that you get an automated response saying they've been experiencing a large no. of calls - you're telling me!

Anyhow I managed to get through on a number in uk which gave me the TC resort office number - not sure whether they were helpful....should explain I am in uk and hubbie and 2 children 'stranded in hot, sunny blue sky'd turkey' anyhow the no. was 0090 252 612 5753/4 (for southern turkey - t'other half in calis). I have also checked dalaman departures and 2 flights appear to have taken off (late) one to newcastle and the other to 'london' - can only assume this is right as it was dalaman airport's website.

L

[hubblebubble]

As London airports are currently closed it looks like the departing London flights have been diverted to Newcastle in order to be able to take off. I did hear earlier there were some 4000 people in Dalaman airport!!

[BM06]

Sue, they must be in the car park then, you could not get 4000 in there

[Ironworks]

Good News:
All British airports can re-open from 10pm tonight after no-fly zones, put in place because of the volcanic ash cloud, were lifted.
The Civil Aviation Authority (CAA) said there will be a phased reintroduction of UK airspace.

Experts have now divided the cloud between areas that have a high ash density which are "unsafe for flights", and ones where planes can fly safely.

The CAA said: "The major barrier to resuming flight has been understanding tolerance levels of aircraft to ash.

"Manufacturers have now agreed increased tolerance levels in low ash density areas."

The CAA said it was a "situation without precedent" and that decisions had been made based on "thorough gathering of data and analysis".

Onwards and Upwards.... Hope to be with you all on Sunday[Fingers crossed icon]