I have always used Fethiye Lovers when I or friends/family need a private transfer, cannot fault them.
But even with the reliable private transfers, they can also go wrong. Friends I know of a few weeks back had a private transfer with Stork, the car and driver were in an accident on route to Dalaman, but they didn't inform the Stork desk at Dalaman or arrange for another car to pick them up.
With regards to the Rain Shuttles, not had a problem with them, always on time, clean and comfortable....door to door, and I had to change a flight at short notice for a day early. Called them and everything was changed there and then at no extra cost.
Like all transfers, be they private or shuttle, there will be times when something goes wrong.
Apologies for my original post on this, I posted it was Pegasus who didn't inform the desk at Dalaman or sent another car, it was in fact Stork. My apologies also to Pegasus.