I booked my flights for October half term, many months ago, through lowcostholidays. When they emailed me to say that I had lost the booking due to the collapse of Goldtrail, I was a bit surprised as I didn't even know that my flights had been booked through them!
After numerous phone calls, and emails, I finally managed to speak to someone at lowcostholidays who told me that I needed to write in with a request to cancel the holiday (rather than replace through lowcostholidays) and request a refund. This I did, and within a few days, I received a letter from them advising me that a refund would be processed within fourteen weeks.
On my return from Calis last week, I was surprised to receive a booklet to complete (from lowcostholidays) to enable my refund to go ahead. It warned that if any parts were completed incorrectly, my claim would not be valid, and once refused, we could not re-apply for a refund! I carefully (!) completed it and returned it a day or so later.
I was a bit surprised over the weekend to get a phone call from lowcostholidays requesting the balance of my booking! As we have flights booked for next year (but not with them) I was very confused and asked which date the booking was for. It was for the Goldtrail flights in October! (I originally paid two-thirds of the amount owing, with the balance due on 1st August, by which time, the company had gone bust!)
How can they make a mistake like this - ringing to request the balance of a flight when the company has gone bust!!!!
The lady put me on hold when I asked why she was requesting more money for a company that no longer existed, and she never came back!!!!
