Author Topic: Travel Lodge Gatwick (Read 1636 times)

tribalelder · « **on:** December 28, 2010, 12:13:12 PM »

Booked in here for a cheapie one nighter due to an early hours arrival into the UK. Only £25. BUT on arrival found they were overbooked! However they booked us into another hotel at £120 a night at no cost paid £19 for breakfast and the taxi fare to relocate. That deserves very top marks for service in my opinion.[^][^][^]

Highlander · « **Reply #1 on:** December 28, 2010, 14:47:50 PM »

Although I understand that it is quite a common practice, I don't think that the initial double booking warrants top marks.

Jacqui Harvey · « **Reply #2 on:** December 28, 2010, 15:27:26 PM »

During the fiasco at Heathrow their charges went up to £199 per night. No top marks for that.

tribalelder · « **Reply #3 on:** December 28, 2010, 17:08:35 PM »

Having spoken with someone who works for a top hotel group in the UK it is as you say the norm to overbook particularly at places like Gatwick which I am not condoning but it is the way a problem was dealt with that I do approve of.

Highlander · « **Reply #4 on:** December 28, 2010, 17:25:46 PM »

Hope you have an enjoyable stay

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Author Topic: Travel Lodge Gatwick (Read 1636 times)

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