Alibally, yes, got sorted thank god. But, no thanks to any of their customer relations email addresses or telephone contact numbers (which I have incidentally wasted pounds on!) In the end, it was through sheer luck of finding their facebook site. Lots of disgruntled customer were ranting on facebook, so I added my rants too.....somebody from FTC by the name of Deborah Klassen had offered her email to another client for them to contact her, and I noted that she had sorted out their problem. So I then emailed her too! She got back to me, and at 4.55pm on Thursday evening, I received a telephone call - offering to book my flights over the phone. But even then, I had to do battle with the advisor, as the flights had gone up by £30 each (there are four of us travelling..) and he had to go to his Manager, have a very lengthy conversation - before he agreed to give me the flights at the price I had booked them for the previous day, when THEIR system had crashed!! what a joke......shoddy for such a big company..Anyway, the joy is, we are now flying Man - Dalaman next saturday! After a very painful and stressful 24 hours. The only thing I find odd, is that there is no longer an option to print tickets? Alibally, do you have tickets or just an itinerary to show at the airport?? Im not sure if I am able to print Deborah Klassens email address on here, but will do if I am allowed, as she was really really helpful and professional, and seems to be the only person willing or able to help.....!!!
