Three years ago we booked the Morning Star in Ovacik, arrived at 05.30 and the place was locked up.
Waited 90 minutes and a member of staff turned up and denied that we had a booking !!!!
However, they gave us a room until it could be sorted (free of charge)
The following morning we found out that Lowcostholidays had changed our hotel without telling us or our transfer company

The hotel manager loaded our bags into his 4X4 and took us to the Balkaya - AWFUL PLACE !!!!
Tried to get a refund on return but they wouldn't budge.