As owners of the villa in question, we would just like to make everyone aware of the circumstances regarding this booking. The Raygans have stayed with us for the past two years as they preferred our villa to the other they had stayed in. Last year, they missed their flight back to the UK and we let them stay in our villa for an extra whole week free of charge as a goodwill gesture even though they were not personal friends. On return to the UK, and before Christmas 2012, they confirmed that they would like to revisit our villa in August 2013 and asked us to reserve the two weeks in peak season. This we did even though we received no deposit. In March 2013 as we still had not received a deposit from them we sent a reminder and were only then told that they had made alternative arrangements at another villa on site. Our villa is our home from home and only rented out once a year to pay the bills. We had in fact turned down a booking earlier this year for the same two weeks in August 2013 as we had promised the Raygans the villa. We will not dignify the bigoted, personal e-mails we have received from the Raygans with a direct response but have put this down to experience. Hopefully you will see that there are always "two sides to a story".