December Aegean Flights Cancelled

[gunna]

Hi all, reference baggage allowance, the following message has been received as follows:

Your e-ticket 4***** Tuesday December 8, 2009 9.51 AM

Hello Lynne,

Yes I can confirm that you will receive 20kg and 5kg baggage allowance.
There was an error on the system and it has been rectified and a new tickets confirming the stated allowance has been sent to you.

Kindest Regards

Natalie

natalie@h4u.co.uk

[skipking]

I also emailed regarding the flight on 28th Dec from manchester to Dalaman and had an email reply stating  we do have 20 kilos hold allowance and 5 kilos hand luggage allowance. The e ticket sent to us had an error on it regarding the allowance which they cant rectify They have also stated we will be flying from terminal 2.

[kevman]

Many thanks for that info skipking, I was also wondering what had happened to the 20 kilos we had with Onur air. A carrier difference shouldn't alter the baggage capacity when the baggage has been agreed so it is nice to know we have still got the 20 kilo's and not 15kgs.....I was thinking about all my sausages!!!!!!!.

[julesbob0303]

If anyone is waiting for compensation for messed up/changed flights with Aegean - don't hold your breath!  We are still waiting for the £60 that Aegean promised us in September when they changed our flights from Bristol to Birmingham to Gatwick, and finally, to Manchester (only 165 miles away from South Wales)!!!  

Have emailed them, and written to them TWICE!!  I had a message left on my mobile about two weeks ago, apologising for the delay, and saying that the cheque was waiting to be signed, and would be posted out the following morning!  

I feel another letter coming on ...............

By the way, our flights were for half term week in October, so long gone now - and still no cash back!!   [][xx(]

[wingnut]

RIMMS, Thank for the info I got it confirmed Today and recieved my e-tickets stating we had 20kg. Cheers Peter.

[kevman]

Can someone give me the email address for Aegean please

[gunna]

kevman, goto natalie@h4u.co.uk or admin@h4u.co.uk or info@aegeanflights.com

Aegean are wholly owned by holidays 4 you

You will get a response by return, hope this info help's

Chris

[tribalelder]

I had a similar problem in the past and was getting nowhere with a promised refund. Took them to the small claims court on line and they coughed up with costs almost immediately!

[gunna]

we have received our refund cheque of £40 as agreed, if you are still having problems e-mail natalie@h4u.co.uk or wendy@h4u.co.uk both are customer service supervisors or use this number +44(0)1273 426430

Chris

[kevman]

Hi Gunna, Many thanks for the email address and also for your previous info.